IT Technician (Field)

About the Role

Life Cycle Power is seeking a Field IT Technician who thrives in hands-on, high-impact work supporting critical communications and IT systems at our remote operational sites across West Texas, New Mexico, and various regions throughout the United States.

Unlike a traditional help desk role, this position is field-centric and will require travel to remote environments—often independently—to troubleshoot, maintain, repair, and optimize communication infrastructure that keeps our operations running at 98–100% uptime.

This role is ideal for someone who enjoys problem-solving in the field, working with their hands, configuring and maintaining network and communications hardware, and upholding a customer-service mindset with our Remote Operations Center (ROC), technicians, and site personnel.

Our team values professionalism, gratitude, patience, and a servant-leadership attitude. If you enjoy learning, tackling challenges, helping others, and being part of a tight-knit support family, you will thrive here.

What is Expected

Field Support & Site Maintenance

• Travel to remote locations and operational sites to perform maintenance, troubleshooting, installation, and replacements on IT communications equipment, including:
  • Networking devices (switches, routers, access points)
  • Universal Power Supply (UPS) systems
  • Cellular/satellite communication hardware and services
  • Antennas, cabling, modems, and signal-boosting systems
  • Working with remote systems, technologies, and connection types
• Diagnose and repair hardware and software issues impacting site connectivity, operator access, monitoring tools, and equipment uptime.
• Perform preventative maintenance to ensure communications systems remain stable and compliant with internal performance standards.
• Validate proper operation of all Information Technology (IT) / Operational Technology (OT) communication channels between remote sites and the ROC.

Technical Work & Infrastructure Support

• Install, terminate, and test Ethernet and communication cabling (Cat5e/6/6A), including labeling and documenting cable paths.
• Comprehensive knowledge of cybersecurity awareness.
• Perform Desktop Support operations within the office when not in the field providing technical installation or operational services.
• Some experience and understanding of working with electricity such as electricity flow, current, voltage, wattage, and more.
• Knowledge of safety for personnel and ability to identify operational hazards.
• Ensure all field equipment adheres to IT policies, hardened configurations, and security requirements.
• Configure and deploy field computers, tablets, network equipment, and remote monitoring systems.
• Replace or upgrade components in communication cabinets, enclosures, or network racks.

Coordination & Collaboration

• Work closely with the ROC, Field Operations, and IT leadership to escalate issues requiring Tier 2 or third-party servicers.
• Document all site visits, repairs, installations, and system updates using internal ticketing and management systems.
• Provide courteous on-site support to field personnel, contractors, and operators representing IT with professionalism and a service-driven mindset.

Training, Growth & Process Adherence

• Participate in on-call rotations to support urgent field outages or communication failures.
• Follow internal processes for safety, security, and technology handling.
• Engage in continuous study, on-the-job training, and shadowing to expand technical capabilities in networking, communications, and field operations.

What We Are Looking For

We need someone who is self-driven, coachable, and unafraid of getting hands-on in challenging environments. You should enjoy troubleshooting, learning new technologies, and traveling to remote locations. This job is perfect for someone wanting real-world field experience who hasn’t been given a chance due to “lack of field experience”. We will train the right person who has the foundational knowledge, drive, and attitude to work hard and support the company’s operations. You must also be comfortable traveling to and working at remote sites and communicating clearly with the ROC and IT team.

Required Qualifications

• CompTIA A+, Network+, Security+, Microsoft *, or CCNA, or other IT-related certifications. Please be prepared to provide cert ID #’s upon request or in the submitted resume.
• <1-3 years of IT experience or equivalent higher education in combination with certifications.
• High school diploma or GED at a minimum.
• A very strong interest in learning and growing within the IT industry.
• Must live in the Houston area or planning on your own to relocate to the city. Relocation assistance is not provided.

Preferred Qualifications

• Additional IT certifications related to the job at hand.
• Have an associate or bachelor’s degree in an IT-related program in combination with certifications but a degree is not required.
• Customer service certified or experienced with supporting customers in person from differing industries.
• Experience handling help desk requests or tickets.
• Experience supporting Windows and Linux workstations.
• Deep understanding of support in critical infrastructures, i.e., IT/OT environments and First Responder emergency priorities.

Must Have

• You must have a valid driver’s license and current auto insurance.
• Own and operate your own truck for traveling remotely to field sites.
• Be able to lift up to 50 lbs.

Benefits Package

• Medical
• Dental
• Vision
• 401k
• Optional life insurance

How to apply

Even if the job is not posted, please apply on the Life Cycle Power web page.