IT Technician / Engineer
GeekingITSimple · Frome, Somerset ·
- Employment
- Full time
- Category
- Support
Salary: £16,000 - 26,000 per year
Requirements:- Excellent understanding of Microsoft Server operating systems, Windows Server, DNS and DHCP
- Strong knowledge of our core hardware and software products
- Basic knowledge of Apple Mac operating systems and troubleshooting for iPhone/iPad devices and other mobile vendors
- Excellent and friendly customer service skills, both on the phone and in person
- Ability to explain complex issues clearly to customers
- Excellent written communication skills for emails and documentation
- Ability to work effectively as part of a team and independently
- Ability to perform installations and project work when required
- Valid drivers licence and access to a vehicle
- Ideally 3+ years of previous experience in a similar role
- CompTIA or MTA/MCP/MCITP/MCSE certifications are desired
- Provide day-to-day technical support and troubleshooting for customers existing hardware and software installations
- Answer customer phone calls, log support tickets and work them through to resolution
- Provide on-site and remote support to customers when required
- Build, configure and install new hardware including routers, wireless equipment, switches, servers, PCs and laptops
- Install, configure and support applications such as Microsoft Server, SharePoint, Office 365 and VOIP phone systems
- Work with the team and customers on larger projects such as infrastructure refreshes, disaster recovery and infrastructure virtualisation
- Respond to monitoring alerts and carry out proactive maintenance to reduce outages and downtime
- Hardware
- Support
- Mobile
- Office 365
- SharePoint
- Windows
- LESS
More:
We are geekingITsimple, based in Frome, Somerset, and we provide day-to-day IT support, troubleshooting and installation services to our customers. We offer a competitive salary, a fun, friendly and creative working environment, and we keep travel mostly local to support a healthy work-life balance. We also encourage our team to take on key roles as we continue to grow, with plenty of opportunities to progress your career. Benefits include company events, a company pension and on-site parking. This is a full-time, in-person role.
last updated 39 week of 2026