IT Technician

Are you passionate about technology and delivering exceptional customer service?
Join our dynamic IT team and play a key role in supporting our office in Montréal – while contributing to national IT initiatives that keep our entire organization connected and efficient.
Your Responsibilities

Provide on-site support to our Montréal office, responding to incidents and service requests with a client-focused approach.
Troubleshoot and resolve technical issues, escalating when necessary, to ensure minimal disruption for our teams.
Document IT systems, procedures, and all resolution activities in our ticketing system.
Perform preventive maintenance on systems, servers, and network-connected equipment.
Participate in key IT system deployments and solution implementation projects across Canada.
Collaborate on process improvements and system enhancements to optimize performance and user experience.
Manage IT equipment inventory and contribute to the equipment renewal cycle.

Your Profile

Professional or advanced diploma in IT Administration, Networking, or a related field.
2-5 years of experience in a similar role.
Bilingual in French and English, both written and spoken, to support colleagues across Canada.*
Strong knowledge of Microsoft Office 365, Active Directory, VMWare, and ticketing systems.
Adaptable, flexible, and eager to continuously improve processes.
Excellent communication and problem-solving skills, with a strong sense of teamwork.
Customer service mindset – you enjoy helping people and providing an exceptional user experience.

*English Proficiency is required to support our Canada-wide operations and collaboration with teams and clients across other provinces.
Why Join Us?

A role with both local impact and national reach – you’ll support our Québec region in person and collaborate with colleagues across Canada.
Work in a collaborative environment where your ideas are valued.
Opportunities for professional development and growth in IT and customer support.
Be part of an innovative and growing organization that invests in its people and technology.