IT Technician

Bedford County Public Schools

Job Title: IT Technician

Terms of Employment: 12 Months

Pay Grade: 113

Job Summary: The position is responsible for assisting with the diagnostics, repair, maintenance, and replacement of information technology hardware, software, peripherals, and audio-visual equipment in a manner that complements the needs and organization of the IT department.

Essential Duties

1. Provides Level 1 Information Technology support to end users;
2. Configures, installs, and maintains computers, tablets, system software, software applications, printers, scanners, projectors, interactive panels, A/V equipment, etc.;
3. Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network, and peripheral equipment problems. Makes repairs and corrections where required;
4. Acts as a technical resource in assisting users to resolve problems with equipment and data; helps facilitate the exchange of information and advice; implements solutions or notifies level 2 support as required;
5. Makes hardware and software acquisition recommendations, including helping users assess needs and providing justification for equipment and services;
6. Maintains constant communication with the Lead IT Technician;
7. Assists with the planning, design, research, and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software, and network technology and recommends modifications as necessary;
8. Maintains working knowledge of recent and updated technologies through additional training and IT certifications;
9. Possesses the ability to communicate effectively and positively both orally and in writing with teachers, administrators, and other staff;
10. Other duties as assigned by the Lead IT Technician, IT Coordinator, or the Director of Information Technology;

Minimum Education and Experience Qualifications

A high school diploma is required, and a computer science degree or technical school training is desirable. The CompTIA A+ Certification is also required. Two (2) years of experience in diagnostics, repair, modification, and maintenance of computers and related hardware is required. A working knowledge of Microsoft Operating Systems, Chrome OS, and Office products is also required. Microsoft and/or other computer science certifications are a plus. The IT Technician must make every effort to stay current with the latest technologies through job-specific training and additional IT certifications. A current, valid Virginia driver’s license and the ability to work both independently and cooperatively with staff are a must. Such alternatives to the above qualifications as the School Board may find appropriate and acceptable.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Must have the ability to sit and stand for extended periods of time; exhibit manual dexterity to dial a telephone, to enter data into a computer, and to perform required tasks; see and read a computer screen and printed material with or without vision aids; hear and understand speech at normal levels, speak in audible tones so that others may understand clearly; physical agility to lift 25 to 50 pounds; to bend, to stoop, to sit on the floor, to climb stairs, to walk and to reach overhead, climb ladders, crawl under desks and in wiring access locations, pull cabling, walk and reach overhead.

Unavoidable Hazards (Work Environment)

None.

Americans with Disabilities Act Compliance

Bedford County Schools is an Equal Opportunity Employer. ADA requires Bedford County Schools to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

This job description in no way states or implies that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other related duties as assigned by the appropriate administrator or supervisor. Bedford County Schools reserves the right to update, revise or change this job description and related duties at any time without prior notice.