IT Technician

Salary: £28,000 - 32,000 per year

Requirements:

• Ideally, experience in an IT support, service desk or IT technician role, with confidence providing hands-on support to non-technical users
• A strong customer-focused approach and a genuine desire to help users
• Good knowledge of general IT hardware and software troubleshooting
• Experience supporting Microsoft 365 applications
• Excellent communication skills and the ability to explain technical issues clearly to non-technical colleagues
• Strong problem-solving and diagnostic skills
• Good attention to detail
• The ability to prioritise and manage multiple support requests
• A calm and logical approach when dealing with technical issues
• The ability to work independently as well as part of a wider IT team
• A flexible and collaborative approach
• Confidence working with users across different departments and environments

Responsibilities:

• Provide first-line IT support to users across the business
• Respond to IT queries in person, by phone and via email
• Diagnose and resolve hardware and software issues
• Troubleshoot desktops, laptops, printers, mobile devices and other IT equipment
• Provide day-to-day support for Microsoft 365, including Outlook, Word, Excel, Teams, SharePoint and OneDrive
• Listen to users, understand their issues and provide clear, practical solutions
• Escalate more complex technical issues where appropriate
• Help users make better and more efficient use of technology
• Identify opportunities to improve IT systems, processes and user experience
• Work closely with the wider IT team and departments across the business
• Maintain a high level of customer service and user satisfaction

Technologies:

• Excel
• Hardware
• Support
• Microsoft 365
• Mobile
• SharePoint
• Office 365

More:

We are an established business with an internal IT team supporting users across a busy, varied site and different buildings and environments. We are investing in our IT systems and infrastructure, and offer the opportunity to develop technical skills, learn new technologies and contribute to improvements. This hands-on role offers broad IT support activities and the chance to become a key member of our team. Benefits include 27 days of annual leave plus bank holidays, an additional day off for our annual company Fun Day, the option to purchase additional annual leave, death-in-service cover of four times annual salary, discounts across our full product range and secure onsite parking.

last updated 41 week of 2026