IT Technical Support Specialist

Overview

We are seeking an IT Technical Support Specialist to join our team at UnityPoint Health! As a member of the Client Device Support team, the IT Technical Support Specialist supports and resolves technology issues and project initiatives in the region, maintains a strong working relationship with peers in all regions and works collaboratively and closely with the Regional Service Managers, customers and other IT team members to ensure the delivery of excellent customer service.

Hours: Monday-Friday, 8am-5pm

Location: Madison, WI

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Departmental & Technical Support Specialist:

• Performs quarterly end of lease activities as assigned.
• Works on local and enterprise IT projects.
• Works collaboratively and closely with Regional Service Managers, customers, other IT team members to ensure customer satisfaction needs are accomplished in acceptable timeframes.
• Performs necessary system upgrades, repairs and maintenance on computer systems and peripherals.
• Installs, integrates, and configures new computer systems.
• Utilizes problem tracking system and procedures utilized by IT, and communicates needed changes to the system administrator.
• Works collaboratively with other IT group members to ensure optimal application functionality.

Customer Service:

• Works collaboratively and closely with Regional Service Managers, customers, other IT team members to ensure customer satisfaction needs are accomplished in acceptable timeframes.
• Interacts with customers, Regional Service Managers, and the IT management team to ensure hardware and software needs are met in acceptable timeframes.
• Covers on-call when required.
• Provides night and weekend on-call coverage as scheduled.
• May assume additional on-call responsibilities as directed by Manager.

Business Support:

• Maintains an understanding of the business environment and the business needs for local affiliate.
• Monitors new developments in technology to determine their applicability to improve the delivered product while maintaining standardization.
• Supports Corporate Unified Communications and Video Conferencing solutions as required.
• Completes special projects and monthly reports as assigned.
• Performs other duties as requested to facilitate the smooth and effective operations of the department.

Qualifications

Education:

• Two-year degree in Computer Science or Programming. Equivalent education and work experience will be accepted only if previous experience applies to specific systems.

Experience/Skills:

• Requires Personal Computer experience
• Excellent communication skills
• Ability to work independently
• Experience supporting desktops, laptops, printers, and mobile devices
• Healthcare IT experience preferred
• Networking experience preferred

Licenses/Certifications:

• Valid driver’s license when driving any vehicle for work-related reasons.