IT Technical Support Engineer (CCTV & Access Control)

Salary: $2,800 – $3,500 per month

Job Responsibilities

• Provide technical support via phone, email, remote access, and onsite for CCTV, biometric, access control, and security systems.

• Install, configure, maintain, and troubleshoot CCTV cameras, access control, biometric devices, and related networking equipment.

• Diagnose and resolve hardware, software, networking, and system integration issues.

• Perform system testing, product validation, and quality checks before deployment.

• Assist with system installation, commissioning, and project implementation.

• Conduct product demonstrations and provide user training to customers after installation.

• Support customers by providing timely technical advice and effective solutions.

• Recommend suitable products and technical solutions based on customers' requirements.

• Prepare technical documentation, service reports, and installation records.

• Work closely with the sales and project teams to ensure successful project delivery.

• Stay updated with the latest technologies and product developments.

• Perform other ad hoc duties assigned by the supervisor.

Job Requirements

• Min Diploma or Degree in Computer Science, Information Technology, Electronics, or a related field.

• Minimum 3 years of experience in technical support, IT support, or security systems.

• Experience with CCTV, biometric, or access control systems is an advantage.

• Good knowledge of TCP/IP networking, IP configuration, routers, switches, and system troubleshooting.

• Familiar with security brands such as Hikvision, Dahua, ZKTeco, TP-Link, or equivalent.

• Experience in system installation, commissioning, and troubleshooting.

• Willing to travel to customer sites when required.
  
  Whatapps: +65 86947344
  Phang Swee Yan (Rachael) Reg No: R1657954
  The Supreme HR Advisory Pte Ltd EA No: 14C7279