IT Technical Support

User Support: Diagnose and resolve daily software, OS (Windows 10/11), and application issues for site engineers and staff.

Hardware Troubleshooting: Repair and maintain laptops, desktops, screens, and internal computer components.

Printer & Plotter Support: Install, configure, and fix paper jams or connectivity issues for office printers and engineering Plotters.

Software Deployment: Install and update essential software (MS Office 365, AutoCAD viewers, PDF tools, and corporate apps).

Account Management: Manage user accounts, passwords, and access permissions via Active Directory or Office 365 Admin.

Device Setup: Format, configure, and prepare new laptops/desktops for onboarded site employees.

Peripheral Troubleshooting: Fix connection and configuration issues for site biometric (fingerprint) machines and local IP cameras.

Requirements

• Education: Degree or Diploma in IT, Computer Science, or any relevant technical field.

  Certifications: CompTIA A+ or Microsoft Certified Support Associate (MD-102 / Endpoint Administrator) is highly preferred.

  Experience: 3 years in IT Technical Support / Helpdesk (Experience in a construction/field environment is a plus).

  OS & Software: Strong expertise in Windows OS troubleshooting, Outlook/Office 365, and basic engineering software installation.

  Hardware Skills: Excellent skills in assembling, disassembling, and fixing PC/Laptop hardware components.

  Peripherals: Proven experience in dealing with heavy-duty printers and scanners.

  Site Stamina: Ready to work in a dynamic, active construction site environment.

  Soft Skills: Patient, excellent communication skills with users, and fast at resolving technical complaints.