Serve as first point of contact for IT support requests across 200+ users
Resolve Tier 1 issues directly: password resets, account lockouts, Outlook and Teams troubleshooting, OneDrive and SharePoint access, printer and peripheral issues
Handle Tier 2 work independently: Intune device policy adjustments, SharePoint permission and library administration, basic Power Automate flow maintenance, Entra ID user and group management, mailbox configuration changes
Escalate complex architecture, security, and infrastructure issues to our MSP and track them through resolution
Execute new hire onboarding and offboarding procedures (account creation, mobile device assignment, equipment provisioning)
Deploy and support iPhones and Android devices through Intune, Apple Business Manager, and Samsung Knox
Provide hands-and-eyes support for office hardware, networking, and audio/visual equipment
Maintain and organize SharePoint document libraries and contribute to our IT knowledge base
Support our CMMC Level 2 compliance program in coordination with our MSP and external compliance partner
Required
2–4 years of hands-on IT support experience in a business environment
Solid working knowledge of Microsoft 365 administration (Exchange Online, SharePoint Online, Teams, OneDrive)
Hands-on experience with Entra ID or Active Directory: user provisioning, group management, password and MFA support
Experience with Intune or another MDM platform, including device enrollment and policy assignment
Comfortable running and modifying PowerShell scripts for Microsoft 365 administration
Strong written and verbal communication — you'll be working with users at every technical level
Ability to work on-site at our Georgia office daily
Strongly preferred
CompTIA A+, Microsoft MS-900, or MS-102 certification
Mobile device deployments at scale (50+ devices via Intune, Apple Business Manager, or Samsung Knox)
Experience with ticketing systems (SuperOps, Jira Service Management, or similar)
SharePoint Online administration and Power Automate experience
Construction, AEC, or government contracting industry experience
Nice to have
Microsoft SC-300, MS-700, or AZ-104 certifications
Familiarity with M365 GCC or GCC High tenants
Familiarity with CMMC, NIST 800-171, or other federal compliance frameworks
Exposure to SIEM/EDR tooling (Wazuh, Microsoft Defender for Endpoint)