IT Systems Manager with AI Skills

Salary: £30,800 - 69,300 per year

Requirements:

• Proven experience in systems administration, IT infrastructure, IT support, network engineering, or IT systems management.
• Strong knowledge of Microsoft 365, Microsoft Azure, and Microsoft Entra ID.
• Experience with Active Directory, user management, permissions, and identity and access management.
• Experience with CRM systems, databases, SQL, and data management, including cleaning, organizing, and migrating large or complex datasets.
• Strong understanding of cybersecurity, network security, firewalls, backups, and disaster recovery.
• Experience with LAN/WAN, DHCP, DNS, VPNs, Wi-Fi, routers, and switches.
• Strong troubleshooting and first-line IT support capabilities.
• Strong knowledge of AI tools and technologies, with the ability to apply AI to improve business processes.
• Strong communication, organizational, analytical, and problem-solving skills.
• Ability to manage multiple projects and priorities, work independently, and take ownership of IT systems and projects.
• A proactive approach to identifying problems and finding technology-based solutions.
• Experience with VoIP, SIP, telephony, or call-centre systems is highly desirable.
• Experience integrating CRM, telephony, and other business systems is advantageous.
• Experience with AI automation, APIs, AI agents, or integrating AI into business systems is highly desirable.
• Experience with Microsoft Power Automate, Power Apps, SharePoint, and Teams would be advantageous.
• Experience with VMware, AWS, Cisco networking, or other cloud and infrastructure technologies would be beneficial.
• Microsoft/Azure, ITIL Foundation, Cisco CCNA/CCNP, CompTIA, cybersecurity, or VMware certifications are preferred; practical experience and technical ability are equally important.

Responsibilities:

• Manage and maintain our IT systems, infrastructure, servers, cloud platforms, and company technology.
• Develop and maintain an internal CRM system for our sales, customer service, and call-centre operations.
• Clean, organize, standardize, and migrate company and customer data into the new CRM.
• Manage our databases, SQL, data structures, integrations, and reporting.
• Identify opportunities to automate business processes using AI and other technologies.
• Integrate AI solutions into our systems and workflows, and develop AI-powered tools and processes to improve efficiency and productivity.
• Manage and maintain our Microsoft 365, Microsoft Azure, and Microsoft Entra ID environments.
• Manage Active Directory, user accounts, permissions, authentication, and access controls.
• Implement and monitor information security measures to protect our systems and customer data.
• Manage cybersecurity, backups, disaster recovery, endpoint security, and other security requirements.
• Support our network infrastructure, including LAN, WAN, Wi-Fi, firewalls, DHCP, DNS, VPNs, routers, and switches.
• Provide first-line and general IT support to our staff, including hardware, software, Microsoft 365, accounts, devices, and system troubleshooting.
• Set up and onboard new employees, including their accounts, equipment, and system access.
• Support and maintain our VoIP and telephone systems, troubleshooting call quality, connectivity, user extensions, headsets, and related issues.
• Support our call-centre technology, including IVR, call recording, call routing, and CRM/telephony integration.
• Investigate opportunities to use AI in our call centre, including call analysis, transcription, summaries, automation, and customer service.
• Manage our IT suppliers, software licences, and external technology providers.
• Lead IT projects, system upgrades, CRM projects, AI implementation, and technology improvements.
• Work with our cross-functional teams and management to identify technology requirements and implement effective solutions.
• Maintain our IT documentation, processes, and security procedures.
• Provide technical guidance and support to employees across our organization.
• Continuously evaluate new technologies and recommend solutions to improve our business.

Technologies:

• AI
• AI Agents
• AWS
• Active Directory
• Azure
• Cloud
• Cisco
• CRM
• Hardware
• Support
• ITIL
• LAN
• Microsoft 365
• Network
• SQL
• Security
• SharePoint
• VMware
• Office 365

More:

At Green Shift Energy, we are seeking an IT Systems Manager with expertise in AI technologies, CRM development, data management, and Microsoft technologies. You will help shape our IT landscape and support our digital transformation, including our call-centre environment. This role offers the opportunity to develop our technology infrastructure, internal CRM, data systems, cybersecurity, AI capabilities, and call-centre technology, helping us create a secure, efficient, and innovative working environment. Pay is £30,800–£69,300 per year. Benefits include a company pension and sick pay. The role is based in person.

last updated 41 week of 2026