You will provide technical support and escalation for end users and executives, automate IT processes, and collaborate on infrastructure-as-code projects. You will deploy, maintain, troubleshoot, document, configure, and monitor LAN, WAN, WiFi, and cloud network infrastructure.
Responsibilities
- Automate IT and infrastructure processes
- Provide onsite and remote guidance for engineers and staff
- Support Windows, macOS, Ubuntu Linux, mobile devices, printers, and video conferencing
- Coordinate issue resolution with operations, engineering, and domain specialists
- Perform quality assurance and user-acceptance testing
- Deploy, support, maintain, and troubleshoot LAN, WAN, WiFi, and cloud networks
- Test and document network architecture and performance
- Configure network policies and procedures
- Install, configure, and monitor network infrastructure
Requirements
- Knowledge of IT-infrastructure automation and orchestration tools
- Experience working in an infrastructure-as-code environment
- Experience using Git for collaboration
- Understanding of SSO, SAML, OIDC, and MFA
- Project and time management skills
- Ability to use Wireshark and Nmap
- Understanding of firewall and IDS design and implementation
- Knowledge of LAN/WAN design
Benefits
- Equity
- Annual bonuses
- Medical, dental, and vision plans
- Medical plan with infertility benefits
- Legal services
- Identity and fraud protection
- Hospital indemnity insurance
- Accident insurance
- Critical illness insurance
- Flexible PTO
- 10 paid holidays
- Parental leave
- Dog-friendly office
- Free catered lunch
- Stocked kitchen
- Free EV charging
- Long-term disability insurance
- Short-term disability insurance
- Life insurance
- Headspace
- Calm
- One Medical
- Gympass
- Spring Health
- Rula
- 401(k)
- Commuter benefits
- FSA
- Dependent Care FSA
- HSA
- Referral bonuses
- Patent bonuses