IT Systems Engineer

Do you enjoy working in a fast-paced environment on time-bound projects? Are you a self-starter with a high attention to detail and the ability to think critically? Do you work best with a small team or by yourself to drive tasks to closure? Do you possess a deep love for learning new things and helping others by solving technical issues? If this describes you, we are looking for a Systems Engineer to join our team.

Company Overview:

Mirazon is a premiere technology provider based in Louisville, KY with 20+ years in the industry. A Best Place to Work in both Louisville and the state of Kentucky, our work hard/play hard culture is unmatched. We provide project-based and managed IT services to customers across the country in addition to providing a comprehensive line card of best of breed products and solutions.

Benefits:

• Performance Incentives

• 401(k) with Employer Matching

• Health, Vision, & Dental Insurance

• Health Savings Account

• Flexible Spending Account

• Basic Life Insurance

• Short & Long-term Disability

• Paid Time Off

• Parental Leave

• Referral Incentive Program

• Tuition Reimbursement

Requirements:

• 6+ years of experience in technology industry; minimum 1 year of consulting experience
• Bachelor’s Degree preferred

• Achieve and maintain relevant technical certifications

• Communicate in English, both verbally and in writing

Job Description

The mission of the position is to provide excellent technical support to our clients while delivering exceptional customer service during those interactions. This position will focus on design, implementation, configuration, diagnosis and resolution of issues related to infrastructure-focused technologies. This includes but is not limited to: workstations, servers, printers, networking, and vendor specific hardware and software. Employees should have enthusiasm for helping customers leverage the best technology to solve their business challenges.

The ideal candidate will have a passion for technology, some experience with IT infrastructure and support and demonstrated ability to thrive in a fast-paced environment. Employees must be able to manage and prioritize multiple projects at once.

Key Accountabilities:

• Deliver consulting services: Design, implement and support
  • Microsoft’s core business applications
  • Virtual environments built on Citrix, Microsoft, and VMware
  • Microsoft related technologies: Windows Server, Hyper-V, Exchange, SQL, Microsoft Teams, Active Directory, Office 365, Azure, System Center, etc.
  • Backup and disaster recovery solutions
  • WAN and LAN connectivity, routers, firewalls, network switching, and other types of security devices
  • VPN, Terminal Services, and Citrix

• Create / maintain client documentation: Create, maintain and track client documentation in Mirazon’s documentation systems with accuracy within two days of acquiring

• Provide clear communication: Keep client informed of incident progress, notifying them of impending changes or agreed outages

• Demonstrate opportunities to provide solutions: Demonstrate the ability to identify opportunities within a customer where Mirazon can provide solutions to solve a problem

• Maintain client’s technology infrastructure: Perform daily, monthly, and annual client infrastructure maintenance and upgrades as scheduled

• Continuing Education: Participate in at least five classes, webinars or tests annually to keep technical skills up to date

• Demonstrate technical awareness: When managing a customer relationship, have the ability to match Mirazon resources to the customer’s technical objectives appropriately

• Detailed and accurate service ticket detail and time entry: Enter detailed and accurate time entries and updates to service tickets the same day the work is completed

• Write technical blogs: Assist marketing with the creation of technical blogs at a minimum of once per quarter

• Provide emergency, on-call support: Provide after-hours, emergency, on-call support on a scheduled weekly rotation no less than one time per year and typically no more than four times per year.

• Provide on-site support: Go to customer sites when requested or on a regular cadence to ensure customer satisfaction and to facilitate better delivery of client service and technical services