IT Systems Engineer (L2 Operator)

Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

IT System Engineer

Lead the day-to-day management of regional IT infrastructure, ensuring alignment with standards and guidelines defined by Infrastructure Engineering teams.

Provide guidance and mentorship to selected Field Services team members on Level 1 infrastructure-related topics, fostering knowledge development and operational excellence.

More about the role:

• Regional Support for IT Systems and Core Applications
• Operate, maintain and support:
  • Network solutions (LAN, WAN, Wi-Fi, VPN, MPLS),
  • CISCO Router, Switches, Meraki,
  • MS Windows Server (2019, 2022, 2025)
  • Backup Systems
• Identify, isolate and resolve issues related to IT Services
• Monitor and Optimize global IT Systems and Core Applications with IT Monitoring Tools
• Takeover of new or changed Hard- & Software into Production
• Measure and control IT Systems Utilization
• Capacity planning & hardware lifecycle
• Work on complex problems as 2nd level support tier
• Author, update and deliver detailed documentation of system level procedures, configurations and standards
• Disaster recovery planning
• Vulnerability remediation
• Perform hands-on hardware deployment, including racking, stacking, cabling, and physical troubleshooting when on-site Level 1 support is unavailable

More about you:

• Bachelor’s degree in computer science with 7 years minimum of relevant practical experience in IT System Administration
• Well-versed in network solutions (LAN, WAN, Wi-Fi, VPN, MPLS), CISCO Devices,
• Experience with Microsoft technologies and in the administration of Windows Server environments (Version 2019, 2022, 2025) as well as Active Directory
• Team-Player with strong communication abilities; strong interpersonal skills with ability to work successfully in an intensely collaborative environment with a broad range of people from culturally diverse backgrounds.

More about what we offer:

As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.