IT Systems Engineer-End-User Support (INDIA) at trexquant – Gurugram | Jobyssey

Role Overview

We are looking for a highly capable IT Systems Engineer to support and scale end-user computing and IT infrastructure onsite for our India office. You will be responsible for designing, automating and improving systems that enable a secure, high-performance environment for our company. You will also provide light, after-hours support for US users (during India business hours) as needed.

Key Responsibilities

Configure and deploy desktops and laptops (Windows and macOS)
Provide first- and second-line support for hardware, software, and access issues
Configure, manage, support, and troubleshoot Windows 11 and macOS environments.
Manage user accounts, identity, and access controls across systems
Lead endpoint lifecycle management, including automated provisioning, configuration, compliance, and patching using modern device management platforms.
Troubleshoot login, MFA, VPN, email, and access-related issues
Design and optimize onboarding/offboarding workflows with a strong emphasis on automation, security, and auditability
Oversee peripheral (including Cameras infrastructure, printers, access devices etc.) and hardware ecosystems as part of a broader end-user experience strategy.
Provide functional support and troubleshooting for Linux systems
Build and maintain automation frameworks using PowerShell, Bash, or Python to eliminate manual processes and improve operational efficiency

Networking & Infrastructure

Lead network troubleshooting across DNS, DHCP, VPN, and connectivity layers, with the ability to diagnose issues end-to-end across client, network, and infrastructure.
Oversee and improve office network infrastructure, including Wi-Fi and LAN performance and reliability.
Assist with firewall access and connectivity issues
Escalate complex issues as needed

Operational Responsibilities

Own delivery of reliable IT operations for the India office, with accountability for uptime, user experience, and service quality
Proactively monitor and improve identity and authentication systems, ensuring high reliability and rapid resolution of access-related issues
Manage and update tickets in the IT service management system
Maintain assets inventory, tracking, and documentation.
Ensure systems meet patching and security standards
Manage local IT vendor relationships, including hardware procurement, warranty replacements (e.g., Apple, Dell, Lenovo), and managing local ISPs.
Act as the primary liaison for third-party contractors (e.g., cabling technicians, printer maintenance, AV specialists) ensuring work meets corporate standards.
Collaborate with global IT teams on support and projects
Conduct IT orientations for new hires, ensuring a seamless Day 1 experience and educating users on IT security best practices and company policies

Requirements

2–5 years of experience in IT support or systems roles
Hands-on experience with:

Windows 11 and macOS (configuration, management, troubleshooting)
User identity and access management concepts
Device management and endpoint deployment tools
Networking hardware and software

Experience with remote support tools
Working knowledge of scripting (e.g., PowerShell, Bash, Python)
Basic understanding of Linux systems
Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN)
Experience with hardware and end-user support.
Familiarity with enterprise firewalls, switches, and wireless environments
Excellent verbal and written communication skills with ability to explain technical concepts to non-technical users.

Preferred

Experience in a multi-office or global environment
Familiarity with MFA, SSO, and access control best practices
Experience with IT service management tools (e.g., ticketing systems)
Relevant certifications (Microsoft, Apple, CompTIA, Cisco etc.)

Benefits

Competitive compensation with a bonus tied to performance
Work in a collaborative, friendly environment, participate in the decision-making process for IT deployments, and have the opportunity to lead new ideas.
Comprehensive benefits, including healthcare and reimbursement for relevant online courses to upskill in the market
Weekly company-provided meals

Trexquant is an Equal Opportunity Employer

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Role Overview

Key Responsibilities

Networking & Infrastructure

Operational Responsibilities

Preferred