IT Systems Engineer

About Compnow:

At Compnow, we're more than a leading Australian technology provider. We're a team of innovators, problem-solvers, and trusted advisors helping organisations unlock the full potential of technology.

For more than three decades, we've partnered with businesses across the country to deliver tailored IT solutions, from end-user computing and managed services to complex infrastructure, cloud, cybersecurity, and lifecycle solutions. Our success has been built on strong relationships, exceptional customer experiences, and a commitment to doing what we say we'll do.

As a privately owned and nationally recognised technology business, we've created a culture where people are empowered to make an impact, challenge the status quo, and build rewarding long-term careers. We know that great people are the key to our success, which is why we invest heavily in our team, celebrate achievements, and create genuine opportunities for growth.

Why Compnow?

Every Voice Counts – When you join our team, your skills and ideas will be welcomed.

Be Remarkable – Your contribution is key to our success. You don’t stop growing, neither do we.

Do What’s Right – We make a point of keeping our skills current and increasing our impact.

Create Connections – Your manager acts as a mentor to help guide you and your career.

Our business rewards hard-work and initiative. We supply you with the building blocks you need to grow. Internal career opportunities are possible in the long term to grow with our company.

Perks and benefits:

• Employee discounts on IT equipment and hundreds of well-known brands
• Training programs designed for you
• Long term career pathways
• Adidas AdiCentre family and friend's discount

What you’ll do?

We are seeking Level 2/3 Systems Engineers to provide 24/7 technical support across our client environments. This role is ideal for professionals who enjoy resolving complex IT issues, delivering high-quality customer service, and working effectively in a fast-paced support setting. You will collaborate closely with subject matter experts, vendors, and technical specialists to deliver reliable, responsive frontline support and ensure strong outcomes for our clients.

• Provide Level 2/3 troubleshooting, root-cause analysis, and escalation support across client network and infrastructure platforms.
• Deliver advanced network engineering support across complex LAN/WAN environments, including routing and switching (VLANs, STP, OSPF/BGP fundamentals), firewall administration, VPNs, and end‑to‑end connectivity troubleshooting.
• Diagnose and resolve performance, latency, and availability issues across multi-site and hybrid network architectures.
• Execute scheduled maintenance and change activities, including server updates and patching, with strict adherence to change control, rollback planning, and pre‑/post‑maintenance validation.
• Own incidents through to resolution, creating and managing tickets with clear prioritisation, detailed technical documentation, and actionable escalation notes.
• Provide cross‑platform support encompassing Microsoft 365, endpoints, line‑of‑business applications, and enterprise networking, ensuring seamless integration and service continuity.

What you’ll bring?

• Demonstrated experience in an Level 2/3 Engineer Position or similar.
• Ability to configure firewall rules, including port forwarding and basic network security concepts
• Understanding of IP networking, including assigning and managing static IP addresses
• Hands-on tinkering mindset — experience building or configuring projects on platforms such as Raspberry Pi or similar
• Experience installing and configuring virtualisation platforms (e.g. VMware or Hyper-V) from scratch, including home lab environments
• Strong interpersonal and communication skills, with the ability to work effectively with both technical and non-technical stakeholders

What else do you need to apply?

• Have the ability to work from home with a 24/7 rotating roster, including occasional weekend work.
• Individuals who can consistently cover the graveyard shift (11:00pm to 7:00am) will have extra considerations.
• Must be an Australian resident available to work full time without restrictions.

Compnow will provide and require all successful applicants to complete a current National Police Check as well as a new or updated state-based Working With Children Check.

We are dedicated to a welcoming, inclusive and diverse workplace for everyone - built on merit, great work, ethics and character. And finally – have you made it this far and don’t meet every single requirement? Don’t count yourself out just yet – you may be exactly the person we are looking for and encourage your application.

All submissions will be treated with the strictest confidence. No phone, email, or agency requests. We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.

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