IT Systems Engineer

Comfresh Group is a leading grower and supplier of fresh produce to the wholesale, retail and food service sectors nationally with expansive operations located in South Australia, Victoria. Our aim is for our team members to develop long and satisfying careers with us where your work is valued, your contributions are recognized and you have unlimited opportunities to learn and grow. An exciting opportunity for a IT Systems Engineer to assist our IT at start-of-the-art facility based in Virginia SA.

About the Role

The IT Support Engineer is responsible for providing first and second-level technical support across the Comfresh Group. The role will ensure the reliable operation of end-user devices, business systems, network services, and IT infrastructure while delivering excellent customer service to staff.

The successful candidate will work closely with the Head of IT and the broader IT team to support daily operations, improve system reliability, assist with projects, and contribute to maintaining a secure and efficient technology environment.

This role is critical in allowing senior technical resources to focus on cybersecurity, infrastructure improvements, automation, and business application development while ensuring high-quality support services are maintained across the business.

Key Responsibilities

End User Support

• Provide Level 1 and Level 2 ICT support to users across the business.

• Respond to and resolve helpdesk tickets within agreed service levels.

• Diagnose and troubleshoot hardware, software, printing, network, and connectivity issues.

• Assist users with Microsoft 365 applications and services.

• Configure and deploy laptops, desktops, mobile devices, and peripherals.

• Assist with onboarding and offboarding activities for employees.

Infrastructure Support

• Support Windows Server environments.

• Assist in maintaining Active Directory and Group Policy.

• Support Microsoft 365 administration including:

  • Exchange Online

  • Teams

  • SharePoint Online

  • OneDrive

  • User administration

• Assist with network troubleshooting.

• Monitor system health and escalate issues as required.

Cybersecurity Support

• Assist with endpoint security management.

• Support vulnerability remediation activities.

• Assist with software patching and updates.

• Identify and report security concerns and incidents.

• Support cybersecurity awareness initiatives.

Operational Support

• Maintain asset registers and IT documentation.

• Assist with software licensing management.

• Maintain hardware inventories.

• Coordinate warranty and vendor support requests.

• Ensure support requests are appropriately documented.

Project & Improvement Activities

• Assist with infrastructure upgrades and technology projects.

• Participate in system rollouts and migrations.

• Identify opportunities for continuous improvement.

• Support testing and implementation of new technologies.

Technical Skills & Experience

Essential

• Minimum 3 years' experience in an IT Support or Systems Support role.

• Strong troubleshooting and problem-solving abilities.

• Experience supporting:

  • Windows 10/11

  • Microsoft 365

  • Active Directory

  • Exchange Online

  • Teams

  • SharePoint Online

• Experience supporting printers, scanners, mobile devices, and standard office technologies.

• Good understanding of networking fundamentals:

  • TCP/IP

  • DNS

  • DHCP

  • VPNs

  • Wireless connectivity

• Excellent communication and customer service skills.

Desirable

• Experience with:

  • Citrix

  • Nutanix

  • PRTG Monitoring

  • Barracuda CloudGen Firewall

  • Azure Active Directory

  • PowerShell

• Exposure to ERP systems.

• Understanding of automation technologies.

• Experience within manufacturing, logistics, food production, or distribution environments.

About you

The successful candidate will demonstrate:

• Strong customer service focus.

• Professional and approachable manner.

• Ability to work independently.

• Strong attention to detail.

• Excellent organisational skills.

• Ability to prioritise competing demands.

• Team-oriented mindset.

• Continuous improvement focus.

• Commitment to cybersecurity best practices.

The role may Occasionally require work outside of standard business hours, including weekends, to meet operational business requirements.