IT Systems Analyst

Are you a tech powerhouse who loves keeping the gears of enterprise technology turning smoothly? We are looking for an ambitious, detail-oriented IT Systems Analyst to take ownership of our desktop, server, and mobile infrastructure.

In this role, you won't just keep the lights on—you'll supercharge end-user productivity, pioneer modernization and cloud migration projects, and fortify our systems against emerging security threats. If you thrive in a collaborative environment where you can build, automate, and optimize cutting-edge tech solutions, we want you on our team!

This is a 100% on-site position located at our Concord, NH office. Due to the client-facing nature and operational responsibilities of this role, remote work or hybrid scheduling is not available.

Why Join Us?

Make a real impact—every single day. Join one of the state’s largest and most respected community mental health providers, where your work directly changes the lives of local individuals and families. At Riverbend, you’re not just filling a role—you’re helping transform lives and strengthen our community.

At Riverbend, you’ll be part of a collaborative, mission-driven team that is deeply committed to both client care and employee growth. We foster a supportive and inclusive environment where your voice matters, your contributions are recognized, and your career can thrive.

If you’re looking for meaningful work, a strong team culture, and real opportunities for professional growth through training, certifications, and advancement—Riverbend is the place to build your future while making a difference.

Why Join our IT Team?

High Impact & Visibility: Drive major enterprise projects, from cloud migrations to infrastructure modernization.

Continuous Learning: Work with a diverse, modern tech stack and expand your skill set in security, automation, and cloud management.

Empowering Culture: Join a supportive team that values innovation, reliability, and work-life balance.

What You’ll Do

As our IT Systems Analyst, you will be the backbone of our operational technology, bridging the gap between end-user needs and enterprise architecture. Your core responsibilities include:

• Infrastructure Administration: Administer and optimize Windows/Linux server environments, manage Active Directory and Microsoft Entra ID, oversee DNS/DHCP, and drive bulletproof backup, recovery, and disaster recovery initiatives.
• Desktop & End-User Empowerment: Own the lifecycle of our workstations, laptops, and peripherals. Build out golden images, streamline deployment processes, and serve as the advanced escalation tier for complex technical roadblocks.
• Mobile Device Management (MDM): Administer platforms like Microsoft Intune or Workspace ONE to secure, configure, and manage smartphones, tablets, and BYOD environments seamlessly.
• Security & Compliance: Guard our endpoints with EDR, antivirus, and vulnerability management tools. Enforce access controls, participate in security audits, and ensure total regulatory compliance.
• Systems Monitoring & Automation: Proactively monitor health metrics, build automation solutions to eliminate manual toil, and execute root cause analysis for recurring issues.
• Project Delivery & Innovation: Partner on infrastructure modernization, cloud migrations, virtualization upgrades, and evaluate emerging technologies for adoption.
• Documentation & Governance: Maintain accurate system inventories, craft knowledge base articles, and track performance and availability metrics.

Who You Are:

• Experience: Proven hands-on experience in systems administration, IT infrastructure support, and enterprise environment maintenance.
• Core Technical Mastery: Deep familiarity with Windows/Linux servers, Active Directory, Microsoft Entra ID, and Group Policy.
• Modern Management Savvy: Experience with endpoint/workstation lifecycle tools and Mobile Device Management (MDM) platforms like Microsoft Intune.
• Problem-Solving Prowess: A natural knack for troubleshooting complex hardware, software, and network issues with a methodical, root-cause approach.
• Automation & Continuous Improvement: A mindset geared toward making things faster, smarter, and more efficient through scripting and process optimization.
• Communication Skills: Strong collaboration skills with the ability to partner effectively with internal stakeholders, vendors, and cross-functional teams.