Duties and Responsibilities
- Systems, Cloud & Identity Administration
- Administer and maintain Microsoft Azure infrastructure, services, resource configurations, monitoring, access controls, and operational standards.
- Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, Intune, and Microsoft Entra ID, based on assigned responsibilities.
- Manage Windows Server, Active Directory, Group Policy, DNS, DHCP, certificates, file services, and related enterprise infrastructure.
- Monitor system health, capacity, availability, security, and performance; proactively address risks and recurring issues.
- Perform system patching, upgrades, lifecycle replacements, configuration changes, and decommissioning activities through approved change processes.
- Network & Multi-Site Infrastructure Support
- Administer and maintain Cisco Meraki switches, wireless access points, MX security appliances, VPN connectivity, and branch network services.
- Support WAN, internet, wireless, firewall, and remote-access connectivity in coordination with internal teams, ISPs, and service providers.
- Lead the technical execution of branch openings, relocations, expansions, closures, acquisitions, and infrastructure refreshes.
- Coordinate low-voltage cabling, structured wiring, telecommunications, camera and surveillance, and related physical technology deployments.
- Validate implementation quality, documentation, labeling, standards compliance, and operational turnover for site projects.
- Infrastructure Project Ownership & Vendor Coordination
- Plan and execute assigned infrastructure projects from scope definition through implementation, validation, documentation, and operational handoff.
- Develop project plans, milestones, equipment requirements, implementation steps, rollback procedures, risks, and status updates.
- Coordinate vendors, contractors, ISPs, low-voltage providers, security integrators, and hardware or service partners throughout project and operational lifecycles.
- Monitor vendor commitments, installation quality, deliverables, schedules, escalations, and issue resolution.
- Maintain organized records of vendor contacts, circuits, warranties, support agreements, project timelines, and site-specific requirements.
- Advanced Technical Support & Problem Management
- Serve as an escalation resource for Tier 2 and Tier 3 issues involving infrastructure, cloud services, identity, networking, hardware, software, and end-user systems.
- Troubleshoot complex technical issues, coordinate cross-team response, and restore services with appropriate urgency and communication.
- Perform root cause analysis for recurring or significant incidents and implement corrective and preventive actions.
- Create knowledge articles, troubleshooting procedures, technical runbooks, and support documentation.
- Provide technical guidance and knowledge transfer to service desk, field support, and other IT team members.
- Security, Change Management & Documentation
- Apply infrastructure security standards, least-privilege principles, system hardening practices, and approved configuration baselines.
- Support vulnerability remediation, security investigations, audit requests, access reviews, and infrastructure-related incident response.
- Ensure technical changes are documented, reviewed, tested, approved, implemented, and validated in accordance with change management requirements.
- Maintain accurate system diagrams, configuration records, inventories, procedures, credentials in approved vaults, and operational documentation.
- Identify opportunities to automate repeatable administrative tasks using PowerShell or other approved tools.
In addition to the above responsibilities, this individual is held accountable for all other duties as required.
Required Qualifications
- Five or more years of experience in systems administration, infrastructure administration, cloud operations, or a closely related technical role.
- Hands-on experience administering Microsoft Azure and Microsoft 365 environments.
- Hands-on experience with Cisco Meraki switching, wireless, and security appliances.
- Experience with Windows Server, Active Directory, Microsoft Entra ID, DNS, DHCP, Group Policy, and identity and access administration.
- Experience supporting multi-site or branch environments and coordinating infrastructure
deployments.
- Experience managing vendors, contractors, ISPs, and technical service providers.
- Demonstrated Tier 2 and Tier 3 troubleshooting skills across systems, networking, cloud services, and end-user technologies.
- Strong organizational, documentation, communication, and project coordination skills.
- Ability to manage multiple priorities, deadlines, planned changes, and operational incidents concurrently.
- Ability to travel to branch or project locations as business needs require.
- Technical Skills
- Microsoft Azure administration, governance, monitoring, networking, and access
management.
- Microsoft 365, Microsoft Entra ID, Exchange Online, Teams, SharePoint, and Intune
administration.
- Windows Server, Active Directory, Group Policy, DNS, DHCP, certificates, and file
services.
- Cisco Meraki switching, wireless, MX appliances, VPN, firewall, and network
troubleshooting.
- Endpoint management, infrastructure monitoring, patching, backup, recovery, and security tooling.
- PowerShell scripting and task automation.
- Low-voltage cabling, structured wiring, CCTV, IP camera, and physical technology deployments.
Preferred Qualifications
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred.
- An equivalent combination of relevant education, certifications, and practical experience may be considered.
- Working knowledge of Linux administration and virtualization technologies such as VMware or Hyper-V is preferred.
Preferred Certifications
- Microsoft Certified: Azure Administrator Associate (AZ-104).
- Microsoft 365 or Microsoft Security certification.
- Cisco CCNA or relevant Cisco Meraki certification.
- CompTIA Network+ or Security+.
- ITIL Foundation or equivalent service management certification.
Education/Experience
Education Requirements :Preferred 4 Year / Bachelor’s Degree
Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred.
Years of Experience: 5 Years or more years of experience in systems administration, infrastructure administration, cloud operations, or a closely related
technical role.
Work Environment: Office Setting
Work Schedule: Work Schedule Hybrid Schedule, working 2 days minimum at the office/branch a week.
Physical Demands Demand Frequency
Sedentary – Lifting 0-10 pounds Occasional
Light Lifting – 10-20 pounds Never
Moderate Lifting – 20 to 50 pounds Never
Heavy Lifting – 50 to 100 pounds Never
Pulling/Pushing, Carrying Never
Reaching or working above shoulder Never
Walking Occasional
Standing Occasional
Sitting Constant
Stooping Never
Kneeling Never
Repeated Bending Never
Climbing Never
Desk Work/Computer use/Telephone use Constant
Operating a motor vehicle Never
Operating a commercial vehicle Never
Operating warehouse equipment, forklift, baseloid lift etc Never
Other – Talk, Drive, visit customers etc. Occasional
EEO Statement
Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.
Job Acknowledgment
Since the duties, responsibilities, qualifications and competencies described here are necessarily subject to change, I acknowledge that revisions to the job description may occur. All such changes will be communicated and I understand that revised information may supersede, modify, or eliminate existing statements in the job description document. I have received the job description, and I understand that it is my responsibility to read, understand, and be able to perform the work described herein and revisions made to it.