IT Systems Administrator (New York)

We are hiring an IT Systems Administrator to own day-to-day IT for our New York office. You will be the only IT person on-site, which makes you the face of IT for everyone in the office.

You are part of a global IT team reporting to IT leadership in Boston, who share tooling standards, escalation paths, and coverage.

Identity and Google Workspace administration

• Administer Google Workspace end-to-end (Gmail, Drive/shared drives, Calendar, Groups, Meet) plus core business/SaaS apps the NY office depends on user provisioning, access controls, and security settings coordinating with the global team on tenant-level configuration.

• Use Google Vault, the Security Investigation Tool, and Alert Center to support audits, security investigations, and eDiscovery requests.

• Own local access management: MFA enforcement, periodic user access reviews, device compliance, and least-privilege access, in line with global policy.

Endpoints and device management

• Provision, troubleshoot, and repair macOS/Windows laptops, mobile devices, and peripherals.

• Manage macOS in Jamf: enrollment, configuration profiles, software deployment, and compliance policies.

• Run employee lifecycle processes (onboarding, offboarding, role changes) device prep, account setup, and access changes and maintain accurate asset records for laptops, accessories, licenses, ownership, and equipment status.

Office infrastructure and AV

• Maintain office network infrastructure (LAN/Wi-Fi, IP addressing, DNS/DHCP), coordinating with ISPs and network vendors on larger issues.

• Set up and maintain Zoom Rooms/AV and conference rooms, keeping them reliably ready day to day to resolve printer connectivity/hardware issues.

• Support desk setups, office moves, and new-space buildouts alongside the Workplace team.

Service delivery and documentation

• Track and resolve Jira tickets, keeping prioritization, response times, and communication consistent.

• Find recurring tickets and remove the cause automate a provisioning step, fix the root issue, or document the fix.

• Write and maintain SOPs and knowledge base docs so employees can self-serve and the global team can cover NY when you're out; partner with global IT, stakeholders, and vendors on escalations and process improvement.

• 4+ years in IT support, IT operations, systems administration, or SaaS administration. A degree in IT, Computer Science, or Information Systems is welcome; equivalent hands-on experience counts equally.

• Hands-on experience administering Google Workspace in a business environment.

• Experience supporting both macOS and Windows, with Jamf or another MDM platform.

• Working knowledge of networking fundamentals: LAN/Wi-Fi, DNS, DHCP, and IP addressing.

• Experience with a ticketing system such as Jira to manage and resolve support requests.

• Understanding of user access management, including account lifecycle and access review processes.

• Strong communication and customer service instincts — you can explain a fix to a non-technical colleague without making them feel foolish.

• Comfort as the sole on-site technical resource: you prioritize your own queue, know when to escalate, and stay steady when several things break at once.

• Okta: SSO, MFA, provisioning, lifecycle management, and access policies.

• Apple Business Manager.

• Advanced Google Workspace features: Context-Aware Access, DLP, and OAuth app control.

• Scripting and automation — Google Apps Script, Bash, Python, or similar — to replace manual provisioning and reporting work.

• Exposure to security and compliance frameworks such as SOC 2, ISO 27001, or PCI DSS.

• Certifications in Google Workspace, Okta, Jamf, Apple, or general IT support.