IT Systems Administrator at Hancock Health – Greenfield | Jobyssey

Each Systems Administrator will be assigned:

· Primary Domain Ownership – Accountable for architecture support, configuration standards, lifecycle management, documentation, vendor coordination, and operational health of assigned systems.

· Secondary Domain Support – Cross-trained to provide backup coverage, assist during outages, and support project work in additional domains.

Primary and secondary assignments may include, but are not limited to:

· Infrastructure & Virtualization

· Microsoft 365 / Azure / Identity

· Messaging & Email Systems

· Telecom & Voice Services

· Endpoint Deployment & Management

· Storage & Backup Systems

· Security & Compliance Systems

Assignments are operationally defined and may evolve based on organizational needs.

JOB SPECIFIC CORE COMPETENCIES:

· Customer Focused - Ability to manage troubleshooting tickets and ensure a timely response, keeps customer informed of progress and outcomes

· Excellent Communication Skills - keeps calendar up to date/sends clear emails on progress of work orders.

· Teamwork - the ability to work with others toward a shared goal, participating actively, sharing responsibility and rewards, and contributing to the capability of the team

· Problem Solving- by analyzing situations and applies critical thinking in order to resolve problems and decide on courses of action and implement the solutions developed in order to overcome problems and constraints.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Infrastructure & Virtualization

Administer physical and virtual server environments (Windows and/or Linux)
Manage virtualization platforms (VMware, Hyper-V, Azure Stack HCI, etcNutanix,Scale.)
Perform lifecycle management including provisioning, patching, upgrades, and decommissioning
Support Active Directory, DNS, DHCP, file services, and system monitoring
Lead or support high availability, failover, and disaster recovery planning
Conduct capacity planning and performance optimization

Cloud & Identity Administration

Administer Azure tenant, subscriptions, and resource groups
Manage Azure AD (Entra ID), identity lifecycle, MFA, and Conditional Access,SSO
Support hybrid identity and directory synchronization
Monitor cloud performance, availability, and service health
Support cloud migrations and modernization initiatives

Messaging & Collaboration Systems

Administer Microsoft 365 and Exchange Online environments
Manage mail flow, connectors, transport rules, and routing
Maintain email security standards (SPF, DKIM, DMARC)
Configure and support Microsoft Defender for Office 365
Support retention, archiving, legal hold, and compliance requirements
Troubleshoot complex mail delivery and service health issues

Telecom & Voice Systems

Administer and optimize VoIP and collaboration platforms (e.g., Zoom Phone)
Manage call routing, dial plans, auto attendants, and carrier integrations
Maintain E911 compliance and perform routine validation/testing
Monitor call quality and troubleshoot end-to-end voice performance
Partner with networking to ensure QoS and bandwidth optimization

Endpoint Deployment & Lifecycle Management

Lead Windows endpoint provisioning and lifecycle management
Manage configuration profiles and application deployments
Enforce security policies (BitLocker, Defender, device compliance)
Oversee update rings and feature update lifecycle
Maintain device inventory and asset tracking

Storage, Backup & Resilience

Administer SAN/NAS environments
Configure and maintain backup and recovery solutions
Perform restore testing and document recovery procedures
Support replication and offsite/cloud backup strategies

Security, Compliance & Governance

Apply system hardening and security best practices
Support vulnerability remediation and patch management
Maintain compliance with regulatory and healthcare standards
Assist with audit preparation and documentation

Operations & Support

Serve as technical owner for assigned primary systems
Provide escalation support for complex incidents
Participate in change management and maintenance windows
Document configurations, procedures, and recovery processes
Coordinate with vendors and third-party partners
Participate in 24x7 on-call rotation

EXPECTED BEHAVIORS:

PERSONAL CHARACTERISTICS:

· Excellent communication and collaboration skills.

· Strong analytical and diagnostic skills.

· Possess a sense of responsibility, initiative, honesty, and confidentiality.

· Desire and ability to cooperate with others.

· Able to work under stress and to meet deadlines.

· Ability to manage multiple priorities in mission-critical environments.

EDUCATION AND EXPERIENCE REQUIREMENTS:

3+ years of experience in systems administration or infrastructure support
Bachelor’s degree in Information Systems, Computer Science, or a related technical field preferred.
Equivalent combination of education, professional certifications, and progressively responsible experience may be considered in lieu of a degree.
Experience in one or more enterprise IT domains (infrastructure, cloud, messaging, telecom, or endpoints)
Working knowledge of networking fundamentals (DNS, TCP/IP, VLANs, firewalls)
Experience supporting regulated environments preferred

PREFERRED QUALIFICATIONS:

· Microsoft, VMware, Azure, or relevant platform certifications

· Experience with automation or scripting (e.g., PowerShell)

· Experience in healthcare or similarly regulated industries

ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS: Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Regional Hospital.

PHYSICAL/MENTAL DEMANDS:

· Lift 25 lbs. from floor to waist height, and carry for distances up to 50 feet

· Reaching overhead and squatting to stock office supplies weighing up to 10 lbs. (examples: reams of paper, boxes of folders)

· Sit to and from, stand at office chair

· Vision requirements include but are not limited to close vision, distant vision, peripheral vision, and ability to adjust focus. EQUIPMENT USED: Personal Computer Microsoft Office Suite Meditech Software Telephone Printer Other Data Extraction Software - SQL Databases, Data Queries etc.

· Works inside in a controlled area.

· Work is 2/3 sedentary.

· Occasionally lifts boxes of paper for printer.

· Visual acuity in working with figures and printed reports.

· Ability to manage multiple tasks with multiple priorities.

EQUIPMENT USED: Computer, Telephone, Printer, Fax Machine, Copy Machine

ENVIRONMENTAL CONDITIONS: Sedentary Office Environment, Onsite Work Environment

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