IT System Administrator

Position Summary

The IT System Administrator is responsible for supporting the organization's information technology infrastructure, including end-user desktop systems, Windows and Linux servers, and the Global Shop ERP system. This position provides hands-on technical support, system administration, troubleshooting, maintenance, and user assistance to ensure reliable and secure operation of IT systems.

Essential Duties & Responsibilities

Desktop Support

• Provide Tier 1–3 technical support for desktop and laptop computers.
• Troubleshoot Windows operating system, hardware, software, printing, networking, and peripheral issues.
• Install, configure, maintain, and upgrade desktop hardware and software.
• Support Microsoft Office and other business applications.
• Configure and troubleshoot user accounts, permissions, printers, mapped drives, and network resources.
• Deploy and maintain Windows workstations using established IT procedures.
• Assist users with technical issues both remotely and in person.
• Document support requests, troubleshooting steps, and resolutions.
• Assist with Windows updates, patches, software deployments, and endpoint security requirements.

Windows Server Administration

• Assist with administration and maintenance of Windows Server systems.
• Monitor server performance, availability, storage, and system health.
• Troubleshoot Windows Server operating system and application issues.
• Support Microsoft Active Directory, including users, computers, groups, and organizational units.
• Assist with Group Policy administration and troubleshooting.
• Support DNS, DHCP, file services, print services, and other Windows-based infrastructure.
• Perform server patching, software updates, and routine maintenance.
• Assist with backup, recovery, and disaster-recovery procedures.
• Maintain accurate system documentation and configuration records.

Linux Server Support

• Assist with administration and maintenance of Linux servers.
• Perform basic Linux system troubleshooting and configuration.
• Monitor system health, disk space, services, and system logs.
• Install and maintain Linux packages and applications as required.
• Assist with user accounts, permissions, services, networking, and security configuration.
• Troubleshoot connectivity and application issues on Linux systems.
• Work with senior IT personnel or vendors on complex Linux issues.

Global Shop Administrator

• Serve as the primary IT administrator and technical support resource for the Global Shop ERP system.
• Manage Global Shop user accounts, permissions, and system access.
• Assist users with Global Shop-related technical issues.
• Maintain system configuration and coordinate application changes.
• Troubleshoot connectivity, application, database, and workstation issues related to Global Shop.
• Coordinate with Global Shop support and vendors when necessary.
• Assist with system updates, upgrades, testing, and implementation of new functionality.
• Maintain documentation for Global Shop configuration and administrative procedures.
• Work with business departments to identify and resolve ERP-related technical issues.
• Assist with data integrity, system availability, and appropriate access controls.

PM21