IT Support Technician

The IT Support Technician serves as the primary frontline support contact for Truxton employees, providing timely assistance with workstation, software, mobile device, printer, telephony, account access, and remote connectivity issues. This role supports day-to-day IT operations, assists with onboarding and offboarding, maintains user access and equipment records, coordinates with managed service providers and vendors, and contributes to IT documentation, training, cybersecurity awareness, and operational improvement initiatives.

WHAT YOU WILL BE DOING

Device Support & Troubleshooting

• Providing responsive technical support for employees across hardware, software, mobile devices, phones, printers, and connectivity.
• Troubleshooting issues, resolving requests, and coordinating escalations with vendors or managed service providers when needed.
• Assisting with onboarding, offboarding, equipment setup, access changes, and user support documentation.
• Maintaining accurate records for technology assets, support requests, user access, and IT procedures.

IT Support Tasks

• Supporting cybersecurity, compliance, audit, and training-related activities as part of daily IT operations.
• Contributing to technology projects, process improvements, documentation, and employee-facing support resources.
• Building strong working relationships across departments while delivering professional and service-oriented IT support.
• Performing other duties as assigned.