IT Support Technician
RBC Business Solutions · Eight Mile Plains, Brisbane QLD ·
- Work mode
- Onsite
- Category
- Support
About the role
As a Level 1.5 Support Technician, you'll be responsible for managing incoming support requests, resolving Level 1 and Level 1.5 issues, and providing onsite support when required to our clients throughout the Brisbane and Gold Coast region. This is a hands-on role where no two days are the same. You'll work closely with senior engineers, gain exposure to a wide variety of client environments, and build the skills needed for future progression into a Level 2 role.
Key responsibilities
Answering incoming support calls and responding to service requests.
Troubleshooting and resolving Level 1 and Level 1.5 support tickets.
Providing support for Microsoft 365 environments.
Assisting users with Windows desktop and laptop issues.
Managing user accounts, passwords, MFA and access requests.
Supporting Microsoft Teams, Outlook, OneDrive, SharePoint and Exchange Online.
Diagnosing printer, networking and connectivity issues.
Deploying and configuring desktops, laptops and peripherals.
Performing onsite support visits for installations, troubleshooting and user assistance.
Maintaining accurate ticket notes, documentation and time entries.
About you
Previous experience in an IT Helpdesk, Service Desk, Desktop Support or Technical Support role.
Strong troubleshooting and problem-solving skills.
Experience supporting Microsoft 365, Windows OS.
Excellent written and verbal communication skills.
Strong customer service focus and professional presentation.
Ability to manage multiple priorities in a fast-paced environment.
High attention to detail and documentation standards.
A proactive attitude and willingness to learn.
Current Australian Driver's License and access to a reliable vehicle.
Benefits
Clear career progression into Level 2 and infrastructure-focused roles.
Exposure to diverse technologies and client environments.
Ongoing training, mentoring and professional development.
Supportive and collaborative team culture.
Modern office based in Eight Mile Plains.
Variety of remote and onsite work.
Mileage reimbursement for approved client visits using your own vehicle.