IT Support Technician

Position Title: IT Support Technician

Reports to: Manager, Network Infrastructure

Location: Niwot, CO

Department: Information Technology

Wage Range: $25.00 to $32.00/hr.

Supervisory Position: No

Company Overview:
There is something exciting about being on the front end of product development and evolution. PTA Corporation, a plastic injection molder and tool builder, is an “entrepreneurial” manufacturer whose customers are leaders in the medical device, defense, homeland security and technology industries including Fortune 500 OEMs. Business has started to grow dramatically. And we are currently looking for an experienced IT Support Technician to join our team.
Position Overview:
PTA Plastics is seeking an IT Support Technician to provide first-level technical support for employees across office and manufacturing environments. This role serves as the primary point of contact for routine technology issues, supporting desktop and laptop computers, mobile devices, printers, user accounts, and production technology systems. The IT Support Technician I will troubleshoot technical issues, deploy hardware, assist with onboarding, and work closely with internal employees and higher-tier IT resources to ensure reliable technology operations.
Responsibilities:

Provide first-level technical support for desktop computers, laptops, mobile devices, printers, and other business technologies.
Monitor and manage support requests through the Help Desk ticketing system.
Troubleshoot hardware, software, operating system, and user account issues.
Perform password resets, account support, and user access troubleshooting.
Prepare, image, configure, and deploy new desktop and laptop computers.
Escalate complex technical issues to higher-tier support providers as needed.
Support manufacturing technologies including barcode scanners, label printers, and related devices.
Assist with installation, deployment, and basic troubleshooting of network equipment such as wireless access points, switches, and peripheral devices.
Support employee onboarding by preparing equipment, configuring accounts, and providing end-user training.
Communicate technical information effectively to employees with varying levels of technical knowledge.
Maintain documentation of support activities, procedures, and troubleshooting steps.
Follow cybersecurity policies and security best practices to protect company systems and information.
Continuously develop technical knowledge and skills to support evolving business needs.

Required Skills/Abilities:

Basic knowledge of Microsoft Windows operating systems and desktop hardware.
Familiarity with Microsoft Office applications and common business software.
Understanding of fundamental networking concepts including Wi-Fi, VPN, DNS, and device connectivity.
Strong troubleshooting and problem-solving abilities.
Strong customer service orientation with a focus on responsiveness and professionalism.
Effective verbal and written communication skills.
Ability to prioritize multiple tasks and manage competing support requests.
Basic understanding of cybersecurity concepts and security best practices.
Ability and willingness to learn new technologies and systems.

Education and Experience:

Associate degree in Information Technology, Computer Science, or related field; or equivalent combination of education, experience and professional certifications.
Previous experience in a help desk, technical support, or customer support environment.
Experience supporting manufacturing or industrial technologies.
Familiarity with ticketing systems and remote support tools.

Physical Requirements:

Availability for on-call support may be required.
Capable of lifting and carrying heavy objects weighing up to 50 pounds.
Ability to sit or stand for extended periods.
Comfortable working in various environmental conditions, including noise, heat, cold, and exposure to chemicals.
Ability to work in a fast-paced environment and adapt to changing priorities.
Comfortable wearing personal protective equipment (PPE) such as safety glasses, gloves, and ear protection when on the manufacturing floor.
Ability to work in temperature-controlled environments and withstand exposure to noise levels associated with manufacturing machinery.
Ability to receive, comprehend and utilize required training from OSHA and Company including but not limited to the following: Hazard Communication, Lock Out/Tag Out, First Aid and CPR (optional).

ITAR Requirements: To conform to the International Traffic in Arms Regulations (ITAR), 8 U.S.C. § 1324b(a)(3), applicants for employment at PTA Plastics must be a U.S. citizen or national, lawfully admitted for permanent residence into the U.S. (i.e., current green card holder), or lawfully admitted as a refugee or granted asylum under 8 U.S.C. § 1157-1158.

Equal Employment Opportunity & ADA Compliance Statement
PTA Plastics is committed to the full inclusion of all qualified individuals. As part of this commitment, PTA Plastics will ensure that persons with disabilities are provided reasonable accommodations in the hiring process and in the workplace.
If you require a reasonable accommodation to participate in the application or interview process or to perform essential job functions, please contact [email protected].
Pursuant to the Colorado Anti-Discrimination Act (CADA) and the Americans with Disabilities Act (ADA), PTA Plastics does not discriminate against individuals with disabilities in any aspect of employment, including hiring, job assignments, promotions, compensation, benefits, training, discipline, and termination.
This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform other duties as assigned.