IT Support Technician

Join the dynamic and collaborative team at Katalyst Data Management (KDM)! KDM is seeking an IT Support Technician in Kuala Lumpur, Malaysia to provide hands-on technical support to employees and operational teams across Katalyst’s Kuala Lumpur locations. This is an exciting opportunity to support reliable local technology operations while collaborating with global IT teams to resolve complex technical issues.

The Company

Katalyst Data Management (KDM) provides end-to-end subsurface data management solutions for the oil and gas industry. Our offering covers the spectrum of data management - from data capture and verification, to data storage and organization, to marketing data online. Our industry’s leading data management services cater to companies of all sizes, including the largest oil and gas companies in the world. KDM’s web-based iGlass platform is the premier data management platform in the industry and provides data accessibility, security, and disaster recovery. Innovation and commitment has enabled KDM to provide excellence in both technology and service quality.

Key Responsibilities and Accountabilities

The IT Support Technician reports to the IT Manager, Asia-Pacific and provides hands-on technical support to employees and operational teams across Katalyst’s Kuala Lumpur locations, including KLCC and Shah Alam. This position is responsible for diagnosing and resolving hardware, software, network connectivity, user access, and infrastructure-related issues to ensure the effective and reliable operation of local technology systems. The successful candidate will collaborate with global IT support teams to escalate and coordinate the resolution of complex technical issues when necessary.

Key Tasks:

Supervisory Responsibilities:

This role does not include supervisory responsibilities.

Skills:

Work Environment:

• This position operates in a professional office environment across the KLCC and Shah Alam locations. The role routinely utilizes standard office equipment, including computers, telephones, printers, and photocopiers, and may also provide support for enterprise IT infrastructure such as firewalls, network switches, UPS units, network cabling, copper and fiber optic connections, and related systems.
• This position must be comfortable working with technology hardware and infrastructure components and be able to assess equipment power requirements to ensure compatibility with local 220-240V electrical supply standards.

Physical Demands:

• This is an active, hands-on role that requires the IT Support Technician to spend a significant portion of the day standing and moving. The position may involve short bursts of physically demanding activity, such as lifting and relocating computer equipment or navigating stairs. On occasion, tasks may require working in confined or elevated spaces, including under raised computer room floors or above drop ceilings.

Position Type and Expected Hours of Work:

• This is a full-time role, and as such, the IT Support Technician is eligible to participate in the regional benefits program available to Katalyst employees.
• Core working hours are Monday through Friday, from 8:00 a.m. to 5:00 p.m. Additional hours, including occasional night, weekend, and holiday work, may be required to fulfill job responsibilities and support operational needs.

Travel:

• Occasional movement of IT equipment and travel between office locations may be required to support business operations and project needs. Mileage for offsite meetings or errands will be reimbursed at the current regional rate.

Required Education and Experience