IT Support Technician III

The Role

We're hiring a 3rd Line IT Support Engineer to be CPPE's IT presence on the ground in Europe. As our first dedicated IT hire in the region, you'll handle the full range of support — from day-to-day end-user issues through to systems administration — and lead the IT side of clinic integrations as new practices join. You'll work with a high degree of autonomy, escalating complex infrastructure and security work to our US based team, and report into the IT Manager.

What you'll do

• Be the day-to-day IT support for our UK and European clinics, handling the full range of requests from end users through to systems administration.
• Lead clinic integrations — run discovery and audits, deploy our standard toolset (NinjaOne, BitDefender, Intune, 1Password, Zendesk), migrate mailboxes and files, configure site networking and firewall, and decommission legacy tooling.
• Administer Microsoft 365 (Entra ID, Exchange, Intune, SharePoint, Teams) and Google Workspace.
• Manage endpoints and security through NinjaOne (RMM), BitDefender, and 1Password.
• Provide firewall (DrayTek, Cisco, Meraki, SonicWall) and network support; escalate complex network/VPN and infrastructure to the Senior IT Engineer.
• Set up and support clinic telephony (cloud VoIP, IVR / call routing), A/V, and clinical hardware (imaging, scanners, iPads).
• Onboarding/offboarding and manage tickets and documentation in Zendesk.
• Work within UK/EU GDPR and our data-protection policies; support security awareness (KnowBe4).

Must-haves

• 4+ years in IT support across 1st–3rd line.
• Strong Microsoft 365 administration (Entra ID, Exchange, Intune, SharePoint, Teams).
• Endpoint / RMM experience (NinjaOne or comparable).
• Networking and firewall fundamentals (DrayTek/Cisco or comparable).
• Self-directed — able to own problems and projects with minimal supervision.
• Clear communication with non-technical and clinical users.
• Right to work in the UK.

Nice-to-haves

We don't expect every box ticked.

• Onboarding or migrating IT for new sites, M&A, or multi-site / MSP environments.
• Tenant migration (M365 / Google Workspace).
• Cloud VoIP / telephony (IVR / call routing).
• A/V, imaging, or clinical hardware (Canfield / TouchMD, iPads).
• Microsoft certifications (MS-102, AZ-104) or equivalent.
• GDPR / data protection in a healthcare or regulated setting.

What we offer

• Competitive salary, based on experience.
• 25 days' annual leave.
• Hybrid working — 3 flexible days a week in our London office, 2 days from home.
• Work from abroad — up to 20 days a year working remotely from overseas.
• Private medical insurance.
• Pension contributions.
• Room to grow — as our first dedicated IT hire in Europe, you'll shape how the function works across the region and grow with the business as CPPE expands.