IT Support Technician II
UKG · Varna,Bulgaria ·
- Work mode
- Onsite
- Category
- Support
Why UKG:
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.
About the role:
We are looking for a motivated IT Support Technician to join our team in Varna. In this role, you’ll provide reliable, user-focused technical support to employees both onsite and remotely—through phone, chat, incident management, service requests, and in-person assistance.
You’ll play an important part in keeping our local IT operations running smoothly while also contributing to global service desk activities. Your responsibilities will include:
- Supporting new-hire onboarding and employee offboarding
- Configuring, deploying, collecting, and maintaining laptops and other IT equipment
- Providing executive and day-to-day employee support
- Managing incidents and service requests from start to resolution
- Supporting IT procurement and inventory management
- Overseeing the complete lifecycle of company devices
This is a hands-on opportunity to build your technical expertise, work across a broad range of IT operations, and make a visible impact on the employee experience.
Primary Responsibilities:
- Provide onsite and remote support for Windows and Mac devices, applications, peripherals, meeting-room technology, network connectivity, and access-related issues.
- Resolve incidents and service requests through phone, chat, remote-support tools, and in-person assistance while delivering a high-quality employee experience and meeting service-level expectations.
- Configure, image, deploy, replace, collect, securely wipe, and redeploy laptops and other IT equipment.
- Support smooth and efficient new-hire onboarding and employee offboarding.
- Provide local IT support, workstation setup, office-move assistance, and executive or priority-user support.
- Maintain accurate records for tickets, assets, inventory, and device assignments.
- Manage the full device lifecycle, from procurement and deployment through repair, refresh, return, and disposal.
- Coordinate with vendors on procurement, warranties, repairs, replacements, and related services.
- Escalate complex or unresolved issues to the appropriate technical teams while maintaining ownership through resolution.
- Create and maintain knowledge articles, procedures, and other support documentation.
- Follow all company requirements related to security, compliance, patching, encryption, and data protection.
Required Qualifications:
- Experience in desktop support, service desk, end-user computing, or a similar technical-support role.
- Experience supporting employees through onsite assistance, phone, chat, and remote-support channels.
- Practical knowledge of Windows and macOS, along with Dell and Apple hardware.
- Hands-on experience with device imaging, provisioning, deployment, troubleshooting, and lifecycle management.
- Excellent customer-service, communication, analytical, and problem-solving skills.
- Ability to work independently, stay organized, and manage multiple priorities effectively.
- Fluent spoken and written English.
- Associate degree in an IT-related field, or equivalent professional experience.
Preferred Qualifications:
- Experience working with ServiceNow or a similar IT service-management platform.
- Familiarity with Intune, Autopilot, SCCM, Jamf, Active Directory, and Microsoft 365.
- Basic understanding of networking principles and endpoint security.
- Experience supporting IT procurement, inventory, asset management, and vendor coordination.
- ITIL Foundation certification or other relevant technical certifications.
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
Physical Requirements:
- Ability to lift and move IT equipment weighing up to 30 pounds, with reasonable accommodation provided where applicable.
Benefits:
- 25 to 28 days of annual leave
- Medical coverage provided by Bulstrad for you and your dependents.
- Life, AD&D, Disability & critical illness coverage provided by DZI.
- Meal vouchers provided by Edenred – EUR 85 per month.
- Employee Assistance Programs available 24/7.
- Global Tuition Reimbursement program – up to EUR 3 425 per year.
- Fertility support – up to EUR 6 525 per year.
- Adoption assistance.
- Business travel insurance.
- U choose program – EUR 275 every quarter to be spent on eligible items.
Company Overview:
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]
The pay range for this position is €13,100 to €17,650 EUR Gross/annually. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at