IT Support Technician

Work hours and location: Core hours are generally Monday – Friday 9:30 am to 6:15 pm; and up to two Saturdays per month 8:30am - 12:30pm. (End time of all shifts may vary, depending on when close of business procedures are completed. In addition, occasional evening and weekend hours may be required as needed for department projects) This is an on-site position based at our Headquarters in Bedford.
Summary: The IT Support Technician responds to a range of issues related to computer systems and user support, both by phone and in person. Duties include problem solving minor and major technical issues through the Help Desk Ticketing system; installing, configuring, maintaining, and troubleshooting PCs, servers, and other equipment; and participating in other IT department activities as assigned.
Requirements: Position requires strong troubleshooting skills and proficiency in Microsoft Office products. Experience with working on FiServ XP2, Meridian Link, Nautilus, and PC hardware is a plus. Must have a minimum of 6 months of computer system operations experience, preferably in a credit union or other financial institution. IT certification(s) or college degree in related field may be substituted for required experience.
Benefits: Full benefits package including medical, dental, and vision coverage; paid vacation, sick and holidays; a generous 401(k) program, Employee Assistance Program, and business casual dress code.