IT Support Technician

The Opportunity

Climate Friendly is looking for an IT Support Technician to help deliver reliable, secure and effective technology support across our growing organisation. This role is central to keeping employees connected and productive, supporting the systems, devices and collaboration tools used every day across the business.

About the Role

Reporting to the Senior Service Delivery Manager and working within the Technology Hub’s IT Systems and Infrastructure Team, the IT Support Technician provides Level 1 and Level 2 support to employees across Climate Friendly. You will act as a primary point of contact for incident resolution, service requests, onboarding and offboarding, endpoint management and general technology support.

• Provide practical, responsive support for hardware, software, networking, Microsoft 365, endpoint devices and core business applications.
• Support employees through Jira Service Management, keeping ticket records, documentation and knowledge articles accurate and up to date.
• Work with internal specialists and external vendors where issues require escalation, while contributing to continuous improvement in service delivery.

Key Responsibilities

• Provide Level 1 and Level 2 support for hardware, software, networking and business applications.
• Respond to incidents, service requests and enquiries through Jira Service Management, investigating and resolving technical issues within agreed service levels.
• Escalate complex issues to internal specialists or external vendors where required.
• Support Microsoft 365 applications including Outlook, Teams, SharePoint, OneDrive and Office applications.
• Manage user accounts, licensing, shared mailboxes, distribution groups, access requests and Microsoft Entra ID identity and access management processes.
• Assist with Intune device management, endpoint compliance, device imaging, provisioning, troubleshooting and lifecycle management.
• Deploy, configure, maintain and support laptops, desktops, mobile devices, meeting room technology and peripheral equipment.
• Coordinate onboarding and offboarding activities, including provisioning and removing systems, applications, devices and access permissions in line with approved processes and security requirements.
• Maintain technology asset inventories, asset and user records, and support hardware procurement, stock management, assignment tracking and lifecycle reporting.
• Support implementation of security policies, standards and controls, including endpoint security, patching, antivirus and vulnerability remediation.
• Promote security awareness and secure technology practices across the organisation.
• Support audits, compliance activities and technology governance requirements.
• Maintain support documentation, standard operating procedures and knowledge base articles.
• Identify recurring incidents, contribute to problem management activities and recommend improvements to support processes, user experience and service delivery effectiveness.
• Participate in approved change management activities.

About You

• 2+ years’ experience in an IT Support, Service Desk, Desktop Support or Systems Administration role.
• Experience supporting Microsoft 365 environments, Windows operating systems and modern workplace technologies.
• Experience with endpoint support and device management.
• Experience working within an IT Service Management framework and using ticketing systems such as Jira Service Management or equivalent.
• Strong troubleshooting, analytical, customer service and communication skills.
• Ability to prioritise competing demands, maintain strong attention to detail and documentation standards, and work both independently and collaboratively.
• A demonstrated commitment to continuous improvement and the ability to communicate effectively with technical and non-technical stakeholders.

Desirable

• ITIL Foundation Certification.
• Microsoft 365 Fundamentals or Associate-level certifications.
• Experience with Microsoft Intune, Microsoft Entra ID or Azure administration.
• Experience supporting collaboration platforms and meeting room technologies.

About Climate Friendly

Acting to combat climate change is one of the world’s most pressing challenges. Climate Friendly was founded in 2003 as a profit-for-purpose business. Our growing team is passionate about active land management, and we are focused on finding economically viable solutions to maximise our impact on climate change.

We are one of Australia’s largest and most experienced carbon farming project developers. This includes more than 190 projects with farmers, plantation managers, agribusiness, and Indigenous groups on carbon farming projects.

Why Join Our Team?

We support wholeness, lifestyle and wellbeing whilst rewarding individual and collective performance. In addition to competitive salary our benefits include:

• Work with purpose, contributing to a productive, sustainable land sector that contributes to a zero net emissions and nature positive Australia by 2050
• A hybrid workplace - work to your own rhythm and balance connection and productivity
• A supportive and inclusive environment that promotes diversity
• 2 all-staff events each year to connect with your colleagues
• Christmas holiday - 3 days of additional leave each year
• Floating public holidays
• Gender neutral paid parental leave
• $299 home office set-up reimbursement with an additional $150 reimbursement every two years
• 2 days of paid leave each year for training / development / study leave

How to Apply

If this role sounds like a good fit for you, please submit your application with a cover letter addressing the key selection criteria. The full position description is available to view when you progress to the application portal.

Once your application is submitted through Seek, you will be required to answer screening questions to progress your application.

Candidates will be assessed on a rolling basis with a closing date of 2 September 2026 or earlier if a suitable candidate is found.