IT Support Technician
CDW Corporation · Virtual - GBR ·
- Category
- Support
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
IT Support Technician / Onsite Engineer
About the Role
CDW is looking for a motivated and customer-focused IT Support Technician / Onsite Engineer to support a specialist policing environment across the West Mercia region.
This is an excellent opportunity for an IT professional looking to develop their career within a secure and technically diverse environment. The successful candidate will be primarily based in Worcester, while also supporting sites across Worcestershire, Warwickshire and Bristol. Candidates based in Cheltenham or Gloucester would be ideally located for the territory.
You'll work closely with customers and colleagues, providing a mix of desktop support, hardware maintenance, project assistance and day-to-day operational support. Full training will be provided, including manufacturer accreditations and support in obtaining the required security clearances.
What You'll Be Doing
- Providing on-site IT support across police and secure customer locations.
- Supporting Windows 10 and Windows 11 environments.
- Troubleshooting software and hardware issues.
- Performing break/fix maintenance and hardware replacements.
- Supporting Windows Server administration activities including Active Directory, DNS and DHCP.
- Assisting with office moves, equipment installations and workstation deployments.
- Carrying out system monitoring, antivirus checks and storage management tasks.
- Maintaining accurate ticket updates and documentation.
- Supporting project work and providing cover at customer sites across the region.
- Working independently while delivering excellent customer service.
What We're Looking For:
Essential
- Previous experience in IT Support, Service Desk, Field Engineering or Desktop Support.
- Good understanding of:
- Windows 10/11
- Windows Server
- Networking fundamentals
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Full UK driving licence.
- Willingness to travel between customer sites.
- Ability to obtain Security Clearance (SC/NPPV).
- Located within a reasonable commute of Worcester, ideally within one hour.
Desirable
- Experience working in a secure or public sector environment.
- Experience supporting Lenovo, HP or Dell hardware.
- Familiarity with Active Directory administration.
- Exposure to field engineering or multi-site support environments.
Training & Development
We invest heavily in our people and will provide:
- Full onboarding and role-specific training.
- Vendor certifications and exams across HP, Lenovo and Dell technologies.
- Security clearance sponsorship.
- Ongoing development opportunities within CDW's engineering community.
Why Join CDW?
- Join one of the UK's leading technology solutions providers.
- Work in a varied role supporting critical public sector technology services.
- Gain exposure to a wide range of technologies and customer environments.
- Receive structured training and career development opportunities.
- Company car allowance provided to support regional travel.
Applicants based in Cheltenham or Gloucester are particularly encouraged to apply due to the geographical coverage of the region.
Please note: Employment is subject to successfully obtaining the required Security Clearance (SC/NPPV) and satisfactory background checks.
CDW is committed to being an AI-fluent organization
We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
About Us
CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.
As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.
Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.