IT Support Technician
Castle Employment · Ryton, Malton ·
- Employment
- Full time
- Category
- Support
Salary: £27,500 - 27,500 per year
Requirements:- Previous experience within an IT Support or Service Desk environment
- Strong knowledge of Windows operating systems
- Experience supporting Mac OS devices
- Excellent communication and customer service skills
- Highly organised with the ability to prioritise workloads effectively
- Strong troubleshooting and problem-solving ability
- Able to research technical issues independently and recommend solutions
- Full UK driving licence
- Knowledge of Unix/Linux is desirable
- Experience working with ticket management systems is desirable
- Experience supporting users within a commercial environment is desirable
- Capture, manage and resolve IT support tickets
- Provide first and second line support to internal users
- Deliver support via telephone, remote desktop and face-to-face
- Troubleshoot hardware, software and network issues
- Install, configure and maintain desktops, laptops and peripheral devices
- Carry out hardware maintenance, upgrades and fault diagnosis
- Assist with maintaining IT infrastructure and network equipment
- Manage user accounts across multiple business systems
- Research, source and order IT hardware and equipment
- Coordinate the delivery and collection of IT equipment and supplies across departments
- Support QA testing of new systems and software releases
- Assist with ongoing IT improvement and digital projects
- Maintain accurate documentation and asset records
- Hardware
- Support
- Linux
- Network
- QA Testing
- Unix
- Windows
More:
We are a well-established organisation based in York, offering a full-time IT Support Technician role primarily at our York Head Office with occasional travel to our Slough and Livingston sites. We offer a salary of £27,500 per annum, a company pension, private healthcare following successful probation, ongoing training and professional development, and a supportive, collaborative working environment with exposure to a broad range of technologies, systems and projects.
last updated 37 week of 2026