IT SUPPORT TECHNICIAN

Key Responsibilities

· Provide first- and second-level technical support for hardware, software, and network-related issues

· Install, configure, and maintain Windows operating systems and business applications

· Configure and maintain Email server and AD Server

· Support and troubleshoot SAP enterprise system issues, liaising with vendors or internal teams where necessary

· Administer and maintain network infrastructure, including LAN/WAN, servers, and connectivity issues

· Set up and manage user accounts, permissions, and access rights across systems

· Monitor system performance and proactively identify potential issues before they impact operations

· Maintain accurate documentation system configurations and resolutions

· Collaborate with cross-functional teams to support IT infrastructure projects and upgrades

· Stay current with emerging technologies and recommend improvements where relevant

Requirements

· Diploma or Higher Nitec in Information Technology, Computer Science, or a related field

· Proven experience in an IT support or technician role

· Working knowledge of SAP enterprise systems (functional or technical support experience preferred)

· Strong understanding of Windows operating systems and business software

· Familiarity with network administration, including LAN/WAN setup, troubleshooting, and security basics

· Strong analytical and problem-solving skills

· Good communication skills, both written and verbal

· Ability to work independently and manage multiple priorities