IT Support Technician
Adecco · Claverhouse Industrial Park, Dundee ·
- Category
- Support
Salary: £29,000 - 32,000 per year
Requirements:- Degree in IT or a related discipline, or equivalent practical experience.
- Knowledge of Microsoft 365 and Active Directory.
- Basic understanding of networking concepts such as TCP/IP, DNS, and DHCP.
- Awareness of cybersecurity best practices.
- Strong communication skills with the ability to explain technical issues clearly.
- Excellent problem-solving skills and attention to detail.
- Genuine interest in technology and willingness to learn.
- Strong organisational and time management skills.
- Ability to work independently and as part of a team.
- Full UK driving licence.
- Experience using IT ticketing systems and remote support tools.
- Knowledge of hardware deployment and network cabling.
- Understanding of backup and disaster recovery procedures.
- Basic Linux operating system knowledge.
- Exposure to cloud-based technologies.
- Familiarity with virtualisation platforms such as VMware.
- Previous experience within the automotive sector.
- Provide first-line technical support across a range of IT services, troubleshooting and resolving user issues.
- Log, prioritise, and manage support requests through the IT ticketing system.
- Escalate complex technical issues to senior IT team members when required.
- Build, configure, repair, and deploy IT equipment including desktops, laptops, and mobile devices.
- Install, maintain, and update operating systems and software applications.
- Support Microsoft 365, Active Directory, endpoint management, remote access technologies, and basic networking environments.
- Manage user accounts, passwords, access permissions, MFA, onboarding, and offboarding activities.
- Maintain internal documentation and knowledge base articles.
- Assist with identifying opportunities to improve systems and processes.
- Build positive working relationships with users at all levels of technical ability.
- Participate in occasional Saturday morning support cover and out-of-hours work when required.
- Travel to multiple sites across the UK as necessary.
- Active Directory
- Cloud
- Hardware
- Support
- Linux
- Microsoft 365
- Mobile
- Network
- TCP/IP
- VMware
- Office 365
More:
Our client is seeking a motivated and enthusiastic 1st Line IT Support Technician to join our growing IT team. This is an excellent opportunity to develop your career in IT within a supportive environment where training, learning, and progression are actively encouraged. As part of the IT team, you will help support the day-to-day operation of business systems and ensure IT services run smoothly across multiple sites. We offer a competitive salary and pension scheme, ongoing training and professional development opportunities, clear career progression pathways, a supportive and collaborative working environment, and exposure to a wide range of technologies and systems across a multi-site business.
last updated 40 week of 2026