IT Support (Talent Pool)

Job Descriptions:

• Coordination with the Remote users and install the mandatory utilities
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
• Maintaining and administering computer networks and related computing environments
• Thorough understanding of TCP/IP and networking concepts
• Configure and Manage Wireless Access Points
• Troubleshoot network and wireless connectivity of corporate users
• Knowledge of application transport and network infrastructure protocols.
• Manage printer servers
• Manage hardware and software assets
• Handling Outlook and Mailbox-related issues
• Assist users in connecting Video conferencing applications such as Googlemeet, Webex, etc.
• Walk customers through installing applications and computer peripherals Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Follow up with users to ensure their systems are functional
• Basic knowledge on Switch, Router, and Firewall functionalities.

Requerements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• At least 1-3 years of work experience in technical support or IT Support roles.
• Excellent verbal and written communication skills in both local language and English.
• Strong analytical and problem-solving abilities.
• Good interpersonal skills and the ability to work in a team.