IT Support Supervisor

You will manage and coach IT Services Technicians supporting end-user requests, hardware deployments, and non-standard technical solutions. You will recruit, train, schedule, and evaluate technicians; monitor ticket quality; resolve difficult issues and root causes; coordinate projects and workloads; manage inventory and supply-chain activity; escalate requests; and work with vendors.

Responsibilities

• Recruit, train, and evaluate IT Services Technicians
• Delegate tasks and develop work schedules
• Monitor the ticket queue and assure ticket quality
• Resolve difficult issues and identify root causes
• Plan, coordinate, and supervise technician projects and workloads
• Report on technician activities, performance, and operational issues
• Resolve, route, or escalate service requests
• Identify and improve processes
• Participate in IT supply-chain, purchasing, and distribution processes
• Manage warehouse inventory with IT Logistics
• Collaborate with third-party vendors

Requirements

• 3+ years of experience in a corporate IT helpdesk or desktop support environment
• Willingness to travel
• Ability to work extended hours or weekends as needed
• Ability to regularly lift up to 25 lbs.

Benefits

• Equity
• Medical coverage
• Vision coverage
• Dental coverage
• 401(k) retirement plan
• Short-term disability insurance
• Long-term disability insurance
• Life insurance
• Discounts and perks