IT Support Staff

Summary

We are seeking a proactive, reliable, and hands-on IT Support Staff to maintain and optimize our school’s IT infrastructure. In this role, you will be responsible for managing server hardware and setups, network setups, internet connectivity, CCTV systems, and/or smart office technology including sound systems to ensure seamless daily operations and minimal downtime.

Placement: SMA Kemala Taruna Bhayangkara

Key Responsibilities:

• Design, deploy, and program server infrastructure from scratch, including operating system installation (Linux/Windows Server), virtualization setup (e.g., Proxmox/VMware), and initial server configuration.

• Set up core server services and data storage, including Active Directory/LDAP, local DNS, DHCP, File Server/NAS, and automated backup & disaster recovery systems.

• Configure server security policies, firewalls, and storage management (RAID setup) to ensure data safety and high system availability.

• Install, configure, and organize server hardware (rack mounting, cable management, power distribution, cooling systems, etc).

• Perform routine preventive maintenance and hardware upgrades on servers, desktops, and peripheral devices.

• Handle network installation, configuration, and troubleshooting for LAN/WAN, Routers, Switches, Access Points, and Wi-Fi infrastructure.

• Setup, configure, and maintain CCTV systems, IP cameras, and recording equipment (DVR/NVR).

• Monitor network stability and performance, quickly addressing internet outages or bandwidth issues.

• Manage, configure, and troubleshoot Interactive Flat Panel (IFP) / Smartboard devices for meeting rooms and workspaces.

• Oversee audio-visual setups and sound systems to ensure full readiness for presentations, conferences, and events.

• Support resolvement of day-to-day technical issues reported by internal users.

• Provide prompt, responsive, and clear troubleshooting to resolve technical incidents efficiently.

• Maintain IT asset inventory logs and document technical support issues and resolutions.

Qualifications

• Diploma (D3) or Bachelor’s Degree (S1) in Information Technology, Computer Science, Computer Engineering, System Information, or a related field.

• Minimum 1–2 years of experience in IT Support, Network Administration, or IT Helpdesk (Fresh graduates with relevant hands-on project experience are welcome to apply).

• Proven ability and hands-on experience in building, programming, and deploying Linux/Windows Server environments from scratch.

• Familiarity with virtualization technologies (Proxmox, VMware, or Hyper-V) and data backup/NAS storage configuration.

• Practical knowledge of server rack organization, server hardware components, and clean cable management.

• Strong understanding of networking fundamentals (TCP/IP, Mikrotik/Cisco, Subnetting, VLAN, Routing, Switching, and Wi-Fi management).

• Hands-on experience with CCTV system installation, IP camera configuration, and NVR management.

• Familiarity with setup and operations of Interactive Flat Panels (IFP), Smartboards, and conference room AV setups.

• Basic-to-intermediate knowledge of sound systems and audio equipment management.