IT Support Specialist

About us:

We are inspired Placemakers who enhance the built environment with a focus on brand and culture. Across multiple studios, Elements provides a comprehensive portfolio of products and services for the interior built environment. We combine our interiors expertise with construction capability and the collaborative, cross-functional process of human-centered design. This holistic approach to the built environment creates a seamless experience and exceptional results for our clients.

This position sits on our IT team, which supports every Elements studio and entity from one shared group. We run a modern, well-tooled environment and support employees across multiple locations and time zones, and we are actively rolling out AI capability across the business. It is a collaborative, high-trust team where you will own real work early, have direct access to leadership, and see the impact of what you do across the entire company.

Elements Core Values:

we before me | stay curious | know your impact | bring it | own your craft | enjoy the ride

About the role:

As an IT Support Specialist, you will be on the front line of technology support across Elements, helping keep our people and systems running smoothly. You will manage the day-to-day helpdesk queue, troubleshoot hardware, software, network, and access issues, and serve as the first responder to incoming security alerts. It is a high-visibility role with real ownership: the people you support are designing, selling, and delivering our projects, and how quickly and effectively you get them back to work has a direct impact on their day.

You will work alongside experienced IT professionals who are invested in helping you grow while gaining hands-on exposure to a wide range of technology beyond a typical helpdesk role, from cloud identity and security to business systems and AV. Through training, mentoring, and hands-on experience, you will have opportunities to expand your skills and grow your responsibilities over time.

What you’ll do:

• Manage the day-to-day helpdesk queue from intake and prioritization through resolution, diagnosing hardware, software, network, and access issues and escalating with clear context when an issue requires additional support.
• Serve as the first responder to incoming security alerts, resolving issues where possible and escalating those that require deeper investigation.
• Manage onboarding and offboarding end to end, including device builds and imaging, account provisioning and deprovisioning, application access, software installation, and license assignment.
• Deliver IT orientation for new hires and ongoing training and support for teams and individuals across the company.
• Provide first-tier support and day-to-day administration across Active Directory, Entra ID, and Microsoft 365, including user and group management, password and account support, licenses, shared mailboxes, Teams, file permissions, and access requests.
• Maintain accurate asset records for laptops, peripherals, mobile devices, and conference room equipment, and manage the laptop refresh cycle.
• Support conference room and event technology across roughly 20 rooms, including AV setup for client visits, tours, executive sessions, and company events.
• Support company technology projects and broader IT initiatives, including device rollouts, workspace and showroom technology upgrades, infrastructure, security, AV, AI, and onboarding for teams joining Elements.
• Document IT procedures and build self-service resources to make information easy to find and help resolve recurring issues at the source.