IT Support Specialist

IT Support Specialist

TRENDS – Australasia’s Leading Supplier of Customised Product Solutions

At TRENDS, we are committed to creating customised product solutions that deliver an outstanding customer experience. As Australasia's leading wholesale supplier of promotional products and business gifts, we set the benchmark for innovation, product reliability, print quality, delivery speed, and exceptional customer service. Our mission is to deliver for all our stakeholders – staff, customers, service providers, and our wider communities, while also being conscious of our environmental impact. Our vision is to be the global leader in customised product solutions that connect people, driving positive change and progress in the industry. Join us and be a part of a team that’s shaping the future of promotional products and business gifts!

The Role:

We are seeking an experienced customer-focused and technically skilled IT Support Specialist to join TRENDS' Technology Team, providing responsive first- and second-level support to end-users across the business.

Reporting to the Service Delivery Lead, the IT Support Specialist is responsible for providing effective technical support to end-users and ensuring the smooth operation of IT systems and services. The role covers troubleshooting hardware, software, and network issues, maintaining IT infrastructure, and supporting identity, access and device management, all delivered with a strong focus on customer service.

Working as part of a small team, and not an entry level role, the IT Support Specialist is often required to work unsupervised, work a range of shifts as well as provide essential on-call capability to a business that relies heavily on systems being available.

What you’ll be doing:

· Providing first- and second-level technical support to employees via phone, email, and in person.

· Coordinating the IT Service Desk queue, logging, tracking, and escalating tickets as required.

· Troubleshooting and resolving hardware, software, and network issues in line with SLAs.

· Setting up, configuring, and maintaining user devices, including desktops, laptops, printers, and mobile devices.

· Administering Active Directory and Entra, including account additions, changes, and removals.

· Supporting network connectivity, VPN configuration, and remote access for users.

· Assisting with IT security measures, user access management, and safe computing practices.

· Maintaining accurate documentation and contributing to a centralised knowledge base.

· Participating in shiftwork and an on-call roster to provide after-hours IT support as required.

· Monitoring system performance and supporting IT projects such as upgrades and migrations.

What you will bring to the table:

Essential Requirements:

· At least 3 years’ experience administering Windows 11 environments.

· Working knowledge of Entra ID and Active Directory

· Experience supporting Microsoft 365 environments.

· Clean Class 1 NZ Drivers Licence

· Solid understanding of networking concepts and be able to effectively troubleshoot a range of common issues

· Strong time management skills, with the ability to prioritise conflicting deadlines.

· Excellent query resolution skills, confident supporting users by phone, in person, email, and remote support tools

· Outstanding communication skills, with the ability to explain technical information to a range of users both here in New Zealand and to our international stakeholders

· Strong attention to detail and organisational skills.

· A curious, problem-solving mindset, always looking to identify the true source of an issue.

· Ability to prioritise and triage competing support requests independently

· A positive, can-do attitude when faced with challenges.

· Ability to be flexible with a rotating shift roster across the team to ensure coverage on site. (Two shifts – 6am to 2.30pm and 12.30pm to 9pm)

· Ability to be part of the on-call roster once fully trained.

Desirable Requirements:

· A recognised tertiary-level IT qualification.

· Experience with Intune, Autopilot and Entra Security

· Working knowledge of the Aruba networking stack

· Experience working across multiple sites or with remote/distributed teams.

· Experience with hardware asset management/lifecycle processes.

· Exposure to Intune or another MDM/endpoint management platform.

What we offer:

· Competitive salary commensurate with your experience.

· Health and wellness support to help you thrive, both at work and beyond.

· A genuinely supportive team environment invested in your development.

· A flat structure where initiative, fresh ideas, and real contribution are noticed and rewarded.

· The opportunity to build your career within an industry-leading Australasian business.

· A base in Dunedin, a city that offers a great lifestyle, a strong sense of community, and plenty of opportunity.

How to apply:

If the above sounds like you, then we would love to hear from you. Please click ‘Apply’ and make sure you attach your most up-to-date CV, Cover Letter, and all relevant certificates.

Applications will be reviewed as they are received.

The application window will close 4 November 2026 (or prior, don't hesitate to apply!)

Applications will be reviewed as they are received. This means we reserve the right to close this job ad before the advertised close date.