IT Support Specialist

Overview

We are seeking a skilled IT Support Specialist to maintain daily IT operations, resolve system issues, and support infrastructure in coordination with vendors.

Core Responsibilities

Infrastructure & Network

• Monitor and support network and infrastructure stability.
• Coordinate with Lanworks on firewall and server issues.
• Escalate complex incidents as needed.

Server & Systems

• Support Domain Controller administration.
• Maintain File Server, Database Server, and Remote Desktop systems.
• Perform routine system monitoring and maintenance.

Microsoft 365 & Collaboration

• Manage Microsoft 365 users, licenses, and SharePoint access.
• Coordinate licensing requests with IT Weapons Inc.

Applications & Internal Systems

• Provide daily support for MedaPlus and Bos+.
• Resolve production issues during business hours.

Telecommunications & Office Systems

• Support telecom systems and office hardware.
• Coordinate printer and fax services with vendors.

Technical Support

• Provide user support for hardware, software, and internet issues.
• Escalate high-impact issues when necessary.

IT Onboarding & Offboarding

• Execute setup and removal of user accounts, devices, and access.
• Follow documented security procedures.

PowerShell Scripting: Leveraging PowerShell scripts to manage Exchange/M365 mailbox permissions and streamline user provisioning.

Incident Response & Security: Investigating and tracking down account compromises across client tenants.

System Administration: Managing enterprise app deployments via M365 Admin and handling complete workstation deployment and provisioning.

Requirements

Required Qualifications

• 2-3+ years of hands-on IT infrastructure and support experience in an organization of similar complexity.
• Strong experience in:
• Network and server administration
• Virtualized server environments
• Microsoft 365 administration
• Firewall and security support
• Coding and programming experience, including C#, with ability to troubleshoot production environments.
• Experience supporting legacy systems in live environments.
• Strong coordination experience working with external IT vendors.
• Fluent in spoken and written English with clear communication skills.
• Strong troubleshooting mindset with the ability to respond quickly to operational issues.

Benefits

• Opportunities for growth and advancement
• Competitive compensation package, including HMO
• Paid time off, including US holidays and vacation
• Full-time (40 hours per week)
• Remote (Philippines-based)