IT Support Specialist
Seaside School Consortium · Jacksonville, FL ·
- Category
- Support
- Experience
- 4+ years
Job Summary:
The IT Support Specialist will provide high-level technical support to staff and contractors.
Duties/Responsibilities:
- Evaluate expanding or enhanced computer operations; makes recommendations for improvement and upgrades to hardware and software to manager workload and system requirements
- Provides technical support identifying, investigating, and resolving users’ problems with computer software and hardware.
- Applies knowledge of computer software, hardware, and procedures to solve problems
- Works to research and resolve problems
- Work to explain issues and recommend any modifications needed
- Arrange service by software or hardware vendors to repair or replace any defective products
- Develops and communicates IT projects and goals
- Maintains knowledge of technology innovations and trends
Required Skills/Abilities:
- Knowledge of subject content
- Strong oral, written, and interpersonal and customer service skills
- Strong time management skills
- Strong organizational skills
- Strong analytical and problem-solving skills
- Superior understanding of computer hardware and software systems
- Ability to explain technical issues to technical and non-technical employees
- Able to travel to all three campuses
Education and Experience:
- Bachelor’s degree in Computer Science or related field, or equivalent experience, required
- At least 4 years of experience required
Physical Requirements:
- Prolonged periods of sitting
- Able to lift up to 15 pounds