IT Support Specialist (Saudi national)

Technical Support & Service Delivery

• Provide first and second-line IT support for project staff and stakeholders.
• Diagnose and resolve hardware, software, network, and system-related issues.
• Configure, install, maintain, and troubleshoot desktops, laptops, printers, scanners, mobile devices, and peripheral equipment.
• Support Microsoft Windows operating systems and Microsoft 365 applications, including Outlook, Teams, SharePoint, Excel, PowerPoint, and Word.
• Manage user accounts, password resets, permissions, and access rights.
• Provide onboarding and offboarding support for project personnel.
• Maintain high levels of customer service while ensuring timely resolution of IT issues.
• Record, monitor, and close support tickets in accordance with service delivery standards.

Network & Infrastructure Support

• Support LAN, WAN, Wi-Fi, VPN, and internet connectivity services.
• Assist with monitoring and maintaining network infrastructure and communications systems.
• Coordinate with corporate IT teams and third-party vendors for issue escalation and resolution.
• Support server rooms, network equipment, and site communications infrastructure where required.
• Conduct routine system checks and preventative maintenance activities.

Project Technology Support

• Support project-specific applications, document management systems, and collaboration platforms.
• Ensure meeting rooms, video conferencing facilities, and presentation systems are fully operational.
• Provide support to both office-based and field-based personnel across project locations.
• Assist with data transfers, file management, and information access requirements.

Cybersecurity & Compliance

• Ensure all IT activities comply with WSP cybersecurity standards and policies.
• Support implementation of security patches, updates, antivirus solutions, and endpoint protection systems.
• Assist with monitoring and reporting security incidents.
• Promote cybersecurity awareness and best practices among project personnel.
• Support compliance audits and IT governance requirements.

Asset Management

• Maintain accurate IT asset registers and inventory records.
• Track hardware, software licenses, and technology equipment allocation.
• Coordinate procurement, replacement, repair, and disposal of IT assets.
• Ensure all project equipment is properly documented and maintained throughout its lifecycle.

Stakeholder Coordination

• Work closely with project teams, management, vendors, and corporate IT departments.
• Support project mobilization requirements, including office setup and technology deployment.
• Provide regular updates on IT performance, issues, and improvement opportunities.
• Contribute to continuous improvement initiatives aimed at enhancing IT service delivery.

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline.

• Relevant professional certifications such as Microsoft Certifications, CompTIA A+, Network+, ITIL, Cisco CCNA, or equivalent are preferred.

• Minimum 5 years of experience in IT support, service desk, desktop support, or infrastructure support roles.

• Previous experience supporting engineering consultancies, infrastructure projects, construction projects, or large corporate environments is preferred.

• Experience working in multi-user environments and supporting both office and site-based personnel.

• Familiarity with project delivery environments and construction sites would be advantageous.

• Strong knowledge of Microsoft Windows operating systems and Microsoft 365.

• Experience with Active Directory, Azure Active Directory, Exchange Online, and SharePoint.

• Understanding of networking principles including TCP/IP, DNS, DHCP, VPNs, routers, switches, and wireless technologies.

• Experience supporting printers, scanners, mobile devices, audiovisual, and video conferencing systems.

• Familiarity with IT service management tools and ticketing systems.

• Understanding of information security practices and cybersecurity principles.

• Knowledge of data backup and recovery procedures.

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