IT Support Specialist

The IT Support Specialist will be responsible for providing technical support to Orvix Engineering's internal staff and ensuring the effective operation of all hardware, software, and network systems. This role involves diagnosing and resolving technical issues, installing and maintaining systems, and ensuring that the company's IT environment runs efficiently and securely. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for providing outstanding support in a fast-paced, high-demand environment.

Note: The role is strictly for candidates in the United States.

Key Responsibilities:

1. Technical Support and Troubleshooting:

   • Provide first and second-level technical support for end-users across all company departments, ensuring a timely and efficient resolution of issues.

   • Diagnose and troubleshoot hardware, software, and network issues, including desktop, laptop, and mobile devices.

   • Respond to service requests, providing solutions for technical issues such as system errors, application crashes, and network connectivity problems.

   • Assist with user onboarding, including setting up and configuring new devices, accounts, and permissions.

2. System Installation and Maintenance:

   • Install, configure, and maintain operating systems, software applications, and hardware devices.

   • Ensure the proper functionality of the companys IT systems, including desktops, laptops, servers, and other technological infrastructure.

   • Perform routine system maintenance tasks, including software updates, security patches, and backups.

3. Network Support:

   • Monitor and maintain the companys network systems, ensuring optimal performance and security.

   • Assist in the setup and troubleshooting of networking equipment such as routers, switches, and firewalls.

   • Implement and monitor network security protocols to prevent unauthorized access and data breaches.

4. IT Inventory Management:

   • Track and manage the companys IT inventory, including hardware and software licenses.

   • Ensure compliance with licensing agreements and organizational policies.

   • Work with vendors to procure necessary IT equipment and software as needed.

5. Security and Data Protection:

   • Implement and enforce security policies and best practices to ensure the integrity and confidentiality of the companys data.

   • Assist in the configuration and maintenance of firewalls, antivirus software, and encryption tools.

   • Monitor system logs for signs of security breaches or anomalies and take proactive steps to address potential vulnerabilities.

6. Collaboration and Training:

   • Collaborate with cross-functional teams to understand their technology needs and offer tailored solutions.

   • Provide training and guidance to end-users on IT best practices, system usage, and troubleshooting techniques.

   • Develop and maintain user documentation and knowledge base for common IT issues and solutions.

7. Project Support:

   • Assist in IT-related projects, such as system upgrades, migrations, and deployments.

   • Work with project managers and engineers to ensure that IT systems are properly integrated and aligned with the firms engineering projects.

8. Continuous Improvement and Innovation:

• Stay updated on the latest technological trends, tools, and best practices in IT support and engineering industries.

• Provide recommendations for improving the IT infrastructure and support processes to enhance efficiency and productivity.

• Contribute to the development and execution of disaster recovery plans and business continuity strategies.

Qualifications:

• Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

• +1 years of experience in IT support or a similar role, preferably in an engineering or technical environment.

• Strong technical knowledge of operating systems (Windows, macOS, Linux), software applications, and hardware components.

• Proficiency in troubleshooting common hardware, software, and network issues.

• Experience with network administration, including routers, switches, firewalls, and VPNs.

• Familiarity with IT security protocols, antivirus software, and data encryption techniques.

• Knowledge of cloud-based systems and applications (e.g., Microsoft 365, Google Workspace) is a plus.

• Strong communication skills, with the ability to explain technical issues to non-technical users.

• Ability to work well independently and as part of a team, with a strong focus on customer service and user satisfaction.

• Excellent problem-solving skills and a proactive approach to resolving technical issues.

Job Types: Full-time

Pay: $18.00 - $35.00 per hour

Experience: 1 year (Preferred)

Expected hours: 40 per week

Work Location: Remote

Schedule:

• Monday to Friday

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off (PTO)