IT Support Specialist – Mac & M365 Environment
sbtglobalinc · Huntington Beach, CA, us ·
- Category
- Support
- Experience
- 2+ years
- Provide tier 1 support for macOS devices, ensuring optimal performance and minimal downtime.- Configure, deploy, and maintain MacBooks using Kandji or other mobile device management (MDM) tools.
- Mostly provide MacBook device installation and/or uninstallation services
- Support and administer Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Exchange Online.
- Manage user accounts, licenses in Azure AD and Microsoft 365 Admin Center.
- Troubleshoot hardware and software issues on MacBooks and escalate complex problems as necessary.
- Handle onboarding and offboarding of employees including provisioning/deprovisioning of hardware and software.
- Document support processes, maintain asset inventory, and ensure compliance with company IT policies.
- Collaborate with the broader IT team on projects and initiatives that impact end-user computing.
- Maintain accurate IT asset inventory, including tracking, assignment, recovery, and lifecycle management of devices.
- 2+ years of hands-on IT Helpdesk / Desktop Support / IT Support experience.
- Strong hands-on experience with macOS and MacBook devices.
- Experience with Kandji, Jamf, Intune, or other MDM platforms.
- Experience deploying, configuring, and managing MacBook devices.
- Working knowledge of Microsoft 365 applications and administration.
- Experience with Azure AD / Microsoft Entra ID and Microsoft 365 user/license management.
- Experience with employee onboarding/offboarding and hardware lifecycle management.
- Strong troubleshooting and problem-solving skills.
- Experience with IT asset management and inventory tracking.
- Strong communication and customer service skills.
Preferred Qualifications
- Experience supporting Kandji specifically.
- Experience with Jamf Pro or Microsoft Intune.
- Experience with Exchange Online, SharePoint, OneDrive, and Teams administration.
- Familiarity with endpoint security and compliance management.
- Experience in a corporate or enterprise IT environment.
- Basic understanding of Windows environments and cross-platform end-user support.
All your information will be kept confidential according to EEO guidelines.