IT Support Specialist I
Sciton · Palo Alto, CA ·
- Employment
- Part time
- Category
- Support
Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to market just a few years after lasers were first invented, and that same spirit of innovation still drives us today.
We are built on a strong set of values: Selflessness, Candor, Innovation, Execution, Objectivity, Excellence, Learning, Ownership, and Clarity. With more than 500 employees worldwide, Sciton has been recognized as a USA TODAY Top Workplace for three consecutive years from 2022 to 2025.
If you want to work on meaningful technology that directly improves patient outcomes and be part of a company that values curiosity, ownership, and excellence, we would love to meet you.
IT Support Specialist I
Job Summary
As an IT Support Specialist I, you’ll be the go-to technical expert for helping clients solve hardware, software, and networking issues. You’ll install and configure systems, troubleshoot problems, and provide hands-on support both on-site and remotely. In this role, you’ll work directly with clients to ensure their technology runs smoothly, while building your skills in IT systems, troubleshooting, and customer service. This is a great opportunity for someone with strong technical knowledge, excellent communication skills, and a passion for problem-solving to grow their career in IT support.
In this role, you will:
- Meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships.
- Identify, diagnose and rectify any issues in computer hardware, software, services, and applications.
- Installing and configuring client computer systems and software applications; training clients on proper application use.
- Manage the procurement of licenses, installation, tracking, and other details.
- Provide technical support on-site or via remote-access systems.
- Offer solutions that meet the needs of the client.
- Repair hardware malfunctions, software issues, and networking problems.
- Maintain good client relations.
- Track and manage material inventory and work records.
- Compile job reports.
- Minimum of five (5) years of hands-on experience as a Technical Support Engineer or in a similar technical support role.
- In-depth knowledge of business software and hardware systems, with strong troubleshooting capabilities.
- Knowledge of web services, APIs, and IP-based protocols.
- Experience with scripting languages such as Perl or Shell.
- Solid understanding of computer hardware and networking systems.
- Demonstrated ability to troubleshoot complex hardware and software issues.
- Strong critical thinking and problem-solving skills.
- Excellent written and verbal communication skills.
- Strong interpersonal skills and the ability to collaborate effectively.
- Effective time management skills.
- Bachelor’s degree in Information Technology or Computer Science.
- CompTIA A+ 220-902 or CompTIA A+ 220-901 certification
The salary range is $70k-$85k. In addition, Sciton provides an opportunity to participate in equity/stock incentive programs, a profit-sharing bonus, and a comprehensive benefits package, including 401K with matching.
FULL-TIME/PART-TIME Full-Time
POSITION IT Support Specialist I
LOCATION Palo Alto (HQ)