IT Support Specialist

At Hensley Legal Group, we're in the business of helping people through some of the toughest moments of their lives. That takes a great team—and technology that actually works.

We're looking for an IT Support Specialist who can keep our people connected, productive, and (mostly) frustration-free when technology decides to misbehave.

In this entry level role, we are looking for a curious problem-solver who enjoys helping people, figuring things out, and learning new technology. If that sounds like you, we'd love to meet you!

What You'll Do

• Provide day-to-day technical support to attorneys and staff through our helpdesk system.
• Troubleshoot hardware, software, network, printer, and other technology issues.
• Set up, configure, deploy, maintain, and track computers, phones, printers, and other equipment.
• Create and manage user profiles based on employees' roles and needs.
• Help employees get comfortable with new and existing technology through one-on-one support and training materials.
• Work with technology vendors when an issue needs to go beyond our internal team.
• Partner with the Director of IT on technology projects, implementations, and improvements.
• Identify recurring problems and look for ways to make our technology and processes work better.

Who You Are

You're probably the person your friends call when their Wi-Fi stops working.But more importantly, you're someone who:

• Likes solving problems and doesn't give up when the answer isn't obvious
• Can explain technical concepts without making people feel like they should already know them
• Is patient, approachable, and genuinely enjoys helping others
• Can juggle multiple requests while keeping things organized
• Is curious and willing to learn new systems and technology
• Takes initiative instead of waiting to be told what needs to be done
• Understands that great IT support is about helping people, not just fixing computers