IT Support Specialist

About the role

This is a hands-on technical support role with broad responsibility across end-user technology, Microsoft 365 and device management. You will be expected to investigate and resolve issues across users, devices, applications, identity and connectivity rather than simply triage and escalate tickets. The role provides exposure to modern Microsoft technologies including Intune, Entra ID, endpoint security and core infrastructure services, making it an excellent opportunity for someone looking to broaden their technical capability and grow towards systems administration.

Key responsibilities

• Frontline support for Microsoft 365 including Outlook, Teams, OneDrive, SharePoint and related services
• Windows 10/11 device support, troubleshooting and end-user assistance
• Microsoft Intune device enrolment, compliance remediation and endpoint management
• Autopilot provisioning and user-side deployment support
• Identity support including MFA, password resets, group membership and user administration within Entra ID
• Investigation and resolution of authentication, application, endpoint and connectivity issues
• User onboarding and offboarding processes
• Software deployment, patching and endpoint compliance activities
• First-line coordination and user support for vendor-supplied clinical systems
• Asset management and maintenance of device records

About you

• A genuine desire to help users and deliver a high standard of customer service
• Solid hands-on experience supporting Microsoft 365 in a business environment
• Practical experience with Microsoft Intune and modern endpoint management
• Strong Windows 10/11 troubleshooting skills
• Experience supporting Microsoft Entra ID user accounts, groups and MFA
• A structured approach to troubleshooting and problem solving
• Ability to take ownership of issues through to resolution
• Sound judgement on when to escalate complex issues
• Strong communication skills and the ability to work effectively with both clinical and non-clinical staff
• Comfortable operating independently within a small, high-responsibility team

About us

We are a small, high-ownership IT team within a healthcare organisation. Our environment is centred on Microsoft 365, Windows devices, Intune and Entra ID, supporting staff across a range of clinical and corporate functions. We also provide coordination and first-line support for vendor-managed clinical systems used in cardiology and across the organisation, including PACS, EMR and PAS platforms. This role reports to the Head of IT and forms one half of a two-person operational IT team.