IT Support Specialist
E.K. Machine · Fall River, WI ·
- Category
- Support
- Experience
- 3+ years
An internal IT support role at a manufacturing company: the specialist manages workstation hardware/software across departments, writes SQL queries and builds Crystal Reports for business reporting, and provides day-to-day technical support to end users.
SUMMARY
EK Machine is seeking a skilled IT Support Analyst to join our team. This role will support workstation management, data reporting, and system maintenance across the organization. The ideal candidate will have hands-on experience with workstation setup and troubleshooting, SQL query development, and Crystal Reports.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Manage and support workstation hardware and software across departments.
- Perform software installations, updates, and ensure licensing compliance.
- Develop and maintain SQL queries for data extraction and reporting.
- Create and modify Crystal Reports to support operational and business needs.
- Provide technical support to end users and resolve IT-related issues.
- Document IT procedures and maintain system records.
- Collaborate with internal teams to support IT infrastructure and reporting initiatives.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associate or Bachelor’s degree in Information Technology Computer Science, or related field. Minimum of 3 years of experience in IT support or systems administration. Proficiency in SQL and experience with Crystal Reports. Strong knowledge of workstation hardware/software and basic networking. Excellent problem-solving and communication skills. Ability to work independently or part of a team.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions and memos, as well as operating and maintenance instructions and procedure manuals. Ability to write simple correspondence. Ability to effectively present information one-on-one to other employees of the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentages.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and fumes or airborne particles.
The noise level in the work environment is usually quiet.