IT Support Specialist | Brisbane, West End

About Fitness & Lifestyle Group

Fitness & Lifestyle Group (FLG) is Asia Pacific's largest group of corporately owned health and wellness clubs — 310+ locations, 600,000+ members, and five of the region's most recognised fitness brands: Fitness First Australia, Goodlife Health Clubs, Jetts Fitness, Zap Fitness and Barry's.

We're headquartered in Australia with regional offices across South East Asia, and we're on a mission to help our global community live stronger, happier lives.

The opportunity:

Fitness & Lifestyle Group (FLG) are thrilled to present an exceptional opportunity for a customer-centric IT Support Specialist to join our dynamic and innovative IT Service & Support team on a permanent, full-time basis. This role is based in our modern, open-plan support office in the vibrant heart of South Brisbane.

As an IT Support Specialist, you will play a crucial role in ensuring the seamless operation of our information technology network, applications, and desktop equipment. Through incident, problem, and service request management, you will leverage your extensive L1/L2 experience to provide top-tier support to various internal stakeholders. Your ability to deliver outstanding customer service, coupled with your quick-thinking problem-solving skills, will be essential in resolving desktop and application issues efficiently and effectively.

Join us and be part of a team that values collaboration, innovation, and excellence in IT service support. This is more than just a job, it's an opportunity to grow, excel, and make a significant impact.

Key duties and responsibilities include:

• Manage and take ownership of IT request tickets through the entire lifecycle while updating relevant teams

• Provide exceptional customer experience via phone, chat and self-service to trouble-shoot solutions for hardware and operating systems issues that affect our users

• Act as an escalation point for Level 1 and 2 support

• Run Major Incident Protocols as required

• Provide hands on support to Staff at our West End support office

• Working with the Service Desk Team Lead to identify and propose system enhancements and improvements

• Provide after-hours support as part of an on-call roster

To be successful in this role, you will:

• Be proactive in nature with the ability to work autonomously whilst being an engaging and collaborative team player

• Genuinely enjoy working as part of a team in the office, developing strong working relationships across multiple departments.

• Have a strong customer centric approach with excellent oral and written communication skills to problem solve and support users with varying technical abilities

Essential skills / experience:

• A few years experience in a similar system administration or ICT Support role/Tertiary qualifications in Information Technology (or equivalent professional experience)

• Strong knowledge and experience of Microsoft Stack applications and tools including Microsoft 365, Exchange, Azure and Endpoint Manager

• Strong diagnostic, problem-solving, and documentation skills.

• Be proactive in nature with the ability to work autonomously whilst being an engaging and collaborative team player

• Have a strong customer centric approach with excellent oral and written communication skills to problem solve and support users with varying technical abilities

• Managed Service Provider (MSP) experience

Desirable experience:

• Certificate III in IT or similar qualification

• MS-900 or CompTia++ equivelant

• Atlassian Admin Experience

• Exposure to the Atlassian Stack (Jira, Confluence)

• Managed Service Provider (MSP) experience highly desirable

• Retail/Leisure industry knowledge and experience

In return we offer you

• Complementary all access Goodlife Gym Membership, plus one for a friend

• FLG is committed to promoting a healthy work-life balance. We offer a hybrid work model, mixing 60/40 office (Monday, Tuesday and Thursday) and work-from-home responsibilities.

• Modern open-plan office with onsite cafe and complimentary barista coffee

• Anniversary leave days and additional complimentary memberships through FLG's Recognition of Service Program

• Be recognised and rewarded by your peers for living our values with FLG's People's Champion awards

• Enjoy exclusive employee discounts with industry leading fitness, travel, fashion and retail brands through FLG's partner discount program

• Employee Assistance Program

Our commitment to diversity & inclusion

At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.

We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.

Apply Now!

Please click 'Apply' to submit a resume that details your experience, attributes and achievements & a Cover Letter that outlines why you would be a great fit for this position.