IT Support Specialist

OUR STORY

Arsenault is the worlds most trusted and authoritative source of actionable intelligence on innovation in the semiconductor and microelectronics industry. Our clients include the largest and most successful technology companies who rely on our content platform to make the most informed business and engineering decisions faster and with greater confidence.

Our platform is based on continuous analysis of the most innovative devices in the industry using state-of-the-art reverse engineering facilities and expert curation by specialized subject matter experts.

Arsenault is headquartered in Toronto, Canada, with operations in the US (Denver, San Jose), Poland, Japan, Taiwan, South Korea, China, and England. Our customers are some of the largest blue-chip companies in the world. We have successfully integrated two acquisitions in the last 12 months, with the ambition to double our business through acquisition and organic growth over the next 12 to 24 months.

THE OPPORTUNITY

Arsenault is looking for an engaging IT Support Specialist who will be responsible for ensuring smooth day-to-day IT support across the company. In this role, you will provide support in the development of IT tools, diagnose hardware and software faults, and solve technical and application problems. A successful IT Support Specialist is an individual with strong customer service and critical thinking skills with the ability to provide IT support in a fast-paced environment.

This role requires frequent in-person attendance at our Toronto office.

What You Will Do

• Serve as the first point of contact for IT technical support

• Solve a wide range of issues and requests including, but not limited to user account setup and maintenance, I.T. ticketing system, system updates, antivirus, backups, networking, system imaging, video conferencing, printers/copiers, phone systems, and general user-related hardware/software
• Install, configure and troubleshoot computer hardware, software, systems, networks, and printers
• Maintain inventory and Records of all I.T. hardware and software assets
• Build out, educate, and enforce the Corporate IT policy and procedures
• Monitor and maintain computer systems and networks, setting up new user accounts and systems, repair and replace equipment as necessary

• Respond in a timely manner to service issues and requests
• Provide in person and remote technical support across the company

Who You Are

• Diploma in Information Technology or similar experience is an advantage
• Strong customer service, troubleshooting and critical thinking skills
• Exposure to and continuous learning of IT architecture/infrastructure, popular and new industry technologies
• Excellent written and verbal communication skills
• Ability to work independently, or as part of a team, in a professional setting

• Proficiency in supporting Microsoft related technologies
• A technical, logical thought process and strong decision-making skills
• An ability to prioritize, delegate and stick to strict deadlines
• Familiarity with Microsoft Office, JIRA and SharePoint

WHY WORK WITH US

• Competitive pay and lucrative benefits (medical, dental, vision, RRSP matching)
• Generous flexible vacation program
• Annual fitness reimbursement

• Strong sense of camaraderie, mutual respect and shared goals amongst colleagues
• Career development opportunities
• Professional development encouragement and well being support from management
• Wellnessresources andsupport from management

Technology knows no bounds, and neither does Arsenault. Bringing together talented humans from different perspectives, backgrounds and abilities is something we take seriously. Were committed to building an inclusive environment that welcomes you to be your authentic self and allows us to push past the boundaries together.

Arsenault is committed to meeting the needs of people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.