IT Support Specialist

About the role

The IT Support Specialist is responsible for delivering reliable IT services across one or more Amcor sites, supporting up to 300 managed devices per FTE, including PCs, servers, printers, and network equipment. The role oversees end-to-end IT service delivery, including user support, IT asset management, procurement, configuration, repairs, licensing, security, phone systems, and local IT projects and budgets. Additionally, the IT Support Specialist communicates upcoming changes and projects, promotes best practices, delivers end-user training, and ensures all operational activities comply with global IT standards and security policies.

Key Job Accountabilities

Global IT Level

• Strong involvement with delivery on improvements to support processes, IT asset management, and customer satisfaction.

• Responsibility for the implementation of Global IT shared service standards and support processes across the site(s) they work with

• Responsible for the quality of the IT services delivery at the sites

• Project leadership in their sites for all IT infrastructure and support process changes for IT shared services

• Coverage of critical issues at the sites

• Security (alignment with IT policies)

• Documenting (knowledge base, procedures, help guides, etc.)

• Asset Management

Technical Support

• Installing / repairing hardware

• Application/software troubleshooting

• Printer and multi-function device management

• Data backup and restore

• Infrastructure Testing

Network/Servers Support

• Support for setup of LAN switches and Access Points (wired and wireless)

• Management of the network documentation

• Management of the monitoring tools used to monitor the network equipment and servers

• Maintaining and administering server related activities such as patching, updates etc.

End User Support

• User management (onboarding/offboarding, updates)

• Major events support

• Site events support

• Support end user education

Qualifications/Requirements

• Technical education in computer science or equivalent experience/studies
• Bachelor’s degree in computer science is advantageous
• Any Windows/Cisco certifications are a plus
• ITIL Foundations desirable
• Ability to multitask and handle high volumes in a fast-paced and demanding environment
• Strong interpersonal and communication skills
• Strong Troubleshooting skills
• Fluency in Polish and English communication (spoken, written); other languages will be considered an advantage
• Project experience is advantageous
• Good knowledge in configuring, managing and troubleshooting Windows Server Operating Systems
• Knowledge of server virtualization